Abans upgrades flagship service centre with greater convenience for customers

Saturday, 3 December 2022 00:33 - - {{hitsCtrl.values.hits}}

Abans unveils new and improved service hub at flagship Service Centre, Wellawatta with real-time Google My Business assistance as a part of its ongoing interactive online expansion.

The leader in consumer electronics has revamped its service hub at their flagship service centre in Wellawatte, incorporating the latest in modern technology.

The ‘Quick Service’ option, wherein adept technicians attend to repairs over the counter, has been introduced with the hopes of reducing customers’ fuel costs and providing a quick and efficient after sales service.

Consumers can enjoy a cup of coffee, read a magazine or watch TV at the new customer service centre, while their appliances are serviced on the spot by a proficient technician. The Quick Service delivers high-quality after sales services in the shortest possible time, using only genuine spare parts.

A dedicated spare parts counter, from which customers can buy genuine spare parts, is also in the pipeline.

Abans is the trusted service partner for many of the world’s leading brands including LG, Haier, Philips, Mitsubishi, Hoover, Electrolux, Panasonic, JVC, Harman Kardon, Midea, Elba and many more. It is the sole agent for LG spare parts and spare parts of other reputed brands are available at exclusive prices for attractive discounts.

Abans Service Centre’s revamped online platform is based on extensive research and careful study of customer behaviour, preferences and overall experience. The traditional method of reporting an issue involves the customer having to call in.

However, the newly introduced online platform allows customers to request services, make secure payments and receive multilingual chat support online. The new work model is highly time efficient, without compromising on quality. Customers can still request guidance and feedback the old-fashioned way, over the phone via their dedicated hotline 011 5555 888.

Abans Service is dedicated to setting a new benchmark in the service industry by building its reputation through uncompromising quality and superior customer care. The Abans Service team strives towards an efficient and effective service, constantly adding new services, improving existing services and keeping technicians up to date on technological advancements with continuous training, in order to guarantee customer satisfaction.

Abans’ service locations include in Wellawatte, Dambulla, Galle, Matara, Kandy, Anuradhapura, Gampaha, Ratnapura, Batticaloa, Ampara, Vavuniya, Jaffna, Puttalam, Negombo, Hambantota and Badulla.

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