Monday Nov 25, 2024
Monday Nov 25, 2024
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Sri Lanka’s leading e-commerce platform, Daraz, recently announced the launch of its 24/7 live chat feature, which is the newest addition to its robust customer service operation in Sri Lanka. By taking a customer-centric approach and focusing on service differentiation, Daraz aims to set new standards and provide customers with the best possible online shopping experience.
Daraz’s customer experience hotline is managed by a team of experts, who are ready to guide customers through information on making purchases, applying promotions and offers, adding new payment methods, and tracking orders. With the new 24/7 chat feature, they will now be able to readily answer customer queries at any time on any day as Daraz expands its shopping assortment to include a wider range of products and services.
This new pivot to shop anything at any time on Daraz reflects the company’s commitment to meeting the evolving needs of its customers. With the new 24/7 chat feature, Daraz is taking customer support to the next level, offering round-the-clock assistance as they expand their shopping assortment. This way, customers can enjoy the convenience of shopping anything they desire, at any time, all on Daraz’s platform.
Commenting on this new customer service feature, Daraz’s Chief Customer Experience Officer Ashik Bari said: “We are very excited to launch this new feature in Sri Lanka. Part of our focus is to build consumer confidence because growing consumer confidence is key to driving e-commerce growth in Sri Lanka.
“For many users, their first e-commerce purchase happens on Daraz, and we want to make sure that we are there for consumers, providing them with 24/7 assistance and the guidance and support they need to overcome any order-related challenge. We look forward to many of our customers benefiting from this new feature and shopping online with confidence.”
The new 24/7 chat feature is also expected to help encourage customers to choose a diverse range of payment methods and reduce dependency on cash-on-delivery. Increasing digital payments is key to growing the e-commerce industry, and now customers can choose to chat with agents at any time, to learn about new and different digital payment methods including Daraz Pay Later.
Daraz was awarded the title of “Service Brand of the Year” in Sri Lanka at the annual SLIM-Kantar People’s Choice Awards earlier this year. The introduction of the 24/7 chat feature and more, highlight Daraz’s unwavering commitment to maintaining excellence in service and ensuring unparalleled reliability for online shoppers. To experience the value and convenience of shopping online visit www.daraz.lk
