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From left: Dialog Axiata PLC Head of Customer Experience Transformation and Business Data Translation Dinara Wagawatte, Group Chief Customer Officer Sandra De Zoysa and Forrester Senior Vice President of International Research and Product Dane Anderson
Forrester, a globally renowned research and advisory firm, awarded Dialog Axiata PLC with the Customer-Obsessed Enterprise Award for the Asia Pacific Region, recognising its dedication to customer-centricity for business growth, customer retention, and employee engagement.
Sri Lanka’s premier connectivity provider was named the APAC recipient of Forrester’s Customer-Obsessed Enterprise Award for its continuous investment in products and services that improve its customer experience. The company became the first to trial 5G technology in Sri Lanka, and it is fostering a customer-obsessed culture by delivering a more personalised customer experience and building greater trust and loyalty with its customers.
“We are honoured to receive Forrester’s Customer-Obsessed Enterprise Award for the Asia Pacific region,” said Group Chief Customer Officer Dialog Axiata Sandra De Zoysa.
“Dialog’s fundamental principle of providing ‘Service from the Heart’ has been the driving force behind placing customers at the center of all our endeavours, resulting in delightful outcomes. This recognition serves as a testament to the relentless dedication, unwavering passion and commitment of our employees to fulfil the pledge and deliver on the promise of ‘Service from the Heart’ and the “The Future. Today”. It is my sincere hope that leaders of all service organisations become customer-obsessed, leading to a culture of exceptional customer and employee experiences,” De Zoysa added. “We congratulate Dialog Axiata for winning Forrester’s Customer-Obsessed Enterprise Award for APAC,” said Forrester Senior Vice President of International Research and Product Dane Anderson. “Dialog Axiata is demonstrating firsthand how it’s keeping its customers at the forefront of its business to drive consistent growth and profitability and foster customer and employee retention.”
Dialog was honoured with Forrester’s prestigious Inaugural Award for Customer Obsession within an enterprise at a 2-day CX APAC, 2023 event held at the Hilton Sydney, on 25 May. Dialog was awarded the winner amongst leading global organisations, including the shortlisted contenders DBS Bank Singapore and NRMA Australia. Forrester, NASDAQ-listed research, and advisory firm is recognised as one of the most influential research and advisory firms in the world. Forrester is renowned for its extensive research and analysis of customer experiences, emerging technologies, and industry trends. The firm provides insights and advice to organisations across various industries on how to deliver better customer experiences, drive innovation, and remain competitive in the marketplace.
