PUCSL, CEB, LECO, and NWS&DB open hotlines for special services

The Public Utilities Commission of Sri Lanka (PUCSL), Ceylon Electricity Board (CEB), Lanka Electricity Company Ltd. (LECO), and National Water Supply and Drainage Board (NWS&DB) have decided to implement a special service to provide immediate solutions to the electrical and plumbing issues of households across the island during the curfew period with effect from Saturday.

Facilities have been provided via a hotline service which has already been implemented to rectify the problems of electrical systems and plumbing issues in the premises of the customers. With the new service, the consumer can seek the assistance of an electrician or a plumber near their residence to sort the issue out.

The database has already been established, containing the information of electricians and plumbers residing in every district of Sri Lanka, and the PUCSL has already taken measures to provide the same information to respective Police stations and divisional secretariats to maximise the service provided. This service is provided by registered electricians and plumbers in accordance with approved safety practices and guidelines required during the curfew hours.

This special service will be implemented in the Colombo, Gampaha and Kalutara districts where the curfew is in force, as the first phase. It is expected that this special technical support service will be expanded to other districts according to the demands of the consumers. The relevant electricians and plumbers are advised to charge a reasonable fee and issue an acceptable receipt for the service they provide.

Therefore, PUCSL said in case of a plumbing system problem at home, people can dial 1939 to obtain the services of a plumber; In a case of an electrical problem at home, people can now dial 1987 to obtain the services of an electrician; and LECO customers can get the same service through 1910.

The public can also get further information regarding this service from PUCSL via 076 4271 030. Once the service of an electrician or plumber is obtained, the customer’s response to the service can be communicated to the same numbers.