Friday, 9 May 2014 01:17
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Air India Express yesterday announced the launch of its Contact Centre from 9 May 2014 for the first time in Chennai.
Millennium Transportation Ltd, a member of the Hayleys Group, the GSA for Air India Express in Sri Lanka said the Contact Centre will provide assistance round the clock on all days of the week. Language options of Malayalam, Tamil, Hindi and English will be available to answer any flight or booking related enquiries. Passengers will be able to book flight tickets or change their bookings. They will also be able to book extra baggage or block specific seats. All credit card payments will be through secure IVRS channels.
The Contact Centre services are being provided by Sutherland Global Services from their Chennai centre. The 24/7 helpline number, which can be reached from around the world, is +91-44-66921500.
