Aitken Spence Elevators awarded ISO 9001: 2008 Quality Management Systems certificate

Aitken Spence Elevators Joint Managing Directors Dinesh Mendis and Surendar Mariappan receiving the ISO certification from Chamika Wimalasiri of SGS Lanka Ltd.

Aitken Spence Elevators, the sole distributor of OTIS elevators and escalators in Sri Lanka, was recently awarded the ISO 9001:2008 certification for its Quality Management System (QMS) by SGS Lanka Ltd. 

This certification covers Sales, Marketing, Installation, Testing, Commissioning and Maintenance functions of OTIS elevators, escalators and travelators.

The company’s QMS was established with the aim of satisfying its customers beyond their expectations through continuous improvement. Its vision is to elevate the company to be the leading elevator and escalator supplier in Sri Lanka. The focus was also on developing a motivated and committed team to introduce emerging technologies to the market and ensure safety, quality and reliability of its products and services. 

Aitken Spence Elevators Joint Managing Director Surendar Mariappan said the ISO quality certificate is an important landmark in the company’s evolution and a testimony to the high standards of service which they adhere to. 

The ISO 9001 certification is provided to organisations that are able to demonstrate their Quality Management System has the robust ability to consistently fulfill customer requirements as well as statutory needs. ISO 9001 certification also proves that the organisation is committed towards continually enhancing customer satisfaction through the application of the management system with processes in place for non-conformance management and improvement. 

Aitken Spence Elevators has inculcated an open culture for more productive workplace interactions while building stronger bonds with its customer base. Further, its team has committed towards delighting customers by effectively delivering the company’s brand promise and end-to-end solutions in vertical transportation.

“Our commitment towards continuous improvement and quality management is a key factor contributing to all aspects of our operation. This certification is a milestone of achieving the highest levels of compliance and standardisation for the benefit of our customer base which continues to place its faith in us. We hope to perpetuate the movement towards ensuring uncompromising quality at all levels and aspects,” said the Joint Managing Director of Elevators.