‘Ceylinco VIP Spots’ refreshing facilities for long distance travellers

Travelling long distance is a tiring experience for anyone. A rest spot along the way is always appreciated and welcomed by all travellers. Taking this important point into consideration, Ceylinco Insurance – General came up with the innovative concept of creating exclusive rest spots for their customers, known as ‘Ceylinco VIP Spots,’ along Sri Lanka’s major roads, a few years ago.

‘Ceylinco VIP Spots’ are literally an oasis of rest for all Ceylinco Insurance – General customers, who travel throughout the country. Located on almost all the major routes throughout the island, seven ‘Ceylinco VIP Spots’ are currently operational along the main highways in Warakapola, Kuruwita, Induruwa, Gokarella, Kithulgala, Pussellawa  and Tangalle.

Equipped with hygienic sanitary facilities and comfortable resting areas, ‘Ceylinco VIP Spots’ are considered a favourite rest spot among motorists, who are Ceylinco Insurance – General customers. All customers of Ceylinco Insurance can take a welcome break and obtain relief from fatigue, a fact especially relevant for those who travel long distances with their families. Ample parking space is provided at all locations for the convenience of all Ceylinco Insurance customers.

The ‘Ceylinco VIP Spots’ are yet another value added service, amongst a host of other benefits provided to Ceylinco VIP On The Spot customers, said Senaka Rajapakse, Senior Assistant General Manager – Marketing of Ceylinco Insurance – General, who adds that the concept combines innovation with a heartfelt need by customers.  Ceylinco Insurance – General always takes pride in being attuned to changing customer needs, he says and adds that the company continues to listen to its customers as the industry leader.

“Our customers form the backbone of our business. We constantly listen to them and strive to learn new things from their changing needs. All ‘Ceylinco VIP Spots’ are open from 7.00am to 7.00pm daily, exclusively for the benefit of Ceylinco VIP customers,” he added.

According to Rajapakse, customer feedback about the ‘Ceylinco VIP Spots’ has been excellent. Writing in the guest books of the VIP Spots, many have expressed their gratitude to the company for the concept. “Keep up this excellent service,” says R.G. Nanayakkara, a customer.

Professor Desmond Mallikarachchi, having used the service, says that it reminds him of the ancient Ambalama, the place of rest that soothed tired travellers during the times of the Sinhala Kings and commends the company for the concept. Another customer, Aravindakumar, thanks the company for the service that helps his family to rest after a long journey and then continue travelling, refreshed. R. Silva from Ragama comments that having travelled long distance, he and his family were grateful for the thoughtful rest break.

The very concept of the Ceylinco VIP On The Spot claim settlement process was born out of listening closely to changing customer needs, an idea which went on to create a world first for the company, setting the standard for the Sri Lankan Insurance Industry to follow. “We have raised the bar in providing outstanding customer services throughout. Our level of customer care and service has enabled us to reach the top in the insurance industry,” Rajapakse went on to say.

Having pioneered many unique concepts during 25 years of providing exceptional insurance services, Ceylinco Insurance – General continues to maintain an edge in customer focused innovation.

The company operates the largest branch network in the Island, with over 300 branches and sales outlets, enabling them to be closer to the customer than ever before.