PIM marks another first with ISO 9001:2008 certification

The Postgraduate Institute of Management (PIM) received the ISO 9001:2008 Certificate, becoming the first and only institute in the university system to receive this certification in Sri Lanka.

PIM’s quality management system has now been certified by the Sri Lanka Standards Institution (SLSI).  It confirms that the internal systems that are adopted by the Academic Administration and Finance Divisions as well as the Library and the IT Centre, four major components of the PIM’s management system, conform to best practice and stringent standards that a professional institution should possess.  

The standards apply to the processes of the Institute which have a direct impact on quality. It further emphasises continuous improvement and customer satisfaction.  

The key aspects of the standards are: Quality management system; management responsibility; resource management; product realisation; and measurement, analysis, and improvement.

This certification confirms that PIM has installed and implemented the quality management system-requirements for all its areas of the business, including facilities, people, training, services and equipment. To achieve ISO 9001:2008 certification, the organisation needs to demonstrate that it can meet the regulatory requirements and apply the system effectively to be of real value to its customers and other stakeholders.

The PIM is committed to pursue global standards of excellence in all its endeavours, namely teaching, research and consultancy, and continuing education. It remains accountable for its core and support functions through a process of self-evaluation and continuous improvement, at all times.

The PIM, the nation’s leading school of business provides management education through its Master of Business Administration (MBA), Master of Public Administration (MPA), and a variety of Executive Development Programs (MDP) that meet global standards of excellence.