Professor Jay Kandampully to lead seminar in Sri Lanka

Dr. Jay Kandampully, an internationally recognised leader, consultant, author and Professor of Services Management, Ohio State University, USA will be conducting a one day seminar on “Competing through Services – Refocus your Organisation” on Wednesday 20 July 2011 at the Ballroom, Mount Lavinia Hotel. This seminar is for all managers and directors responsible for service delivery and management in the banking, financial services, insurance, healthcare, food and retail, tea, apparel, software and technology, BPO/KPO, accounting and professional services, entertainment, export, and manufacturing industries.

Dr. Kandampully is also a Visiting Professor at the University of Innsbruck, Austria; Nanjing University of Science and Technology, China; Vilnius University, Lithuania; University of Queensland, Australia; Furtwangen University, Germany; and the University of Mauritius. Dr. Jay holds a Ph.D in Service Quality Management and an MBA in Services Marketing from the University of Exeter, UK. He is editor-in-chief of two prestigious international publications, the “Journal of Service Management” and the Journal “Managing Service Quality” and is on the editorial and advisory board of a dozen related international journals.

Dr. Kandampully has extensive, hands on experience in various departments of the services industry in Austria, India and the USA.

He is the author of the best selling textbook: SERVICES MANAGEMENT, Published by Prentice Hall (English and Chinese) and lead editor of the bestselling textbook SERVICE QUALITY MANAGEMENT available in English, Chinese, Arabic and Korean. His new book to be published in 2012 is on “Services Management: The New Paradigm in Healthcare”. Dr. Kandampully has received many citations and awards for his wide range of creative writings and for his Services Management programmes.

Dr. Kandampully has addressed leading service organisations in the USA, UK, UAE, Oman, Australia, New Zealand, France, Spain, Mauritius, China, Hong Kong and India refocus their operations. In 2010, he addressed IT Professionals from Infosys, IBM and other prestigious companies in Bangalore on Service Quality Management. He is the Founder-Director of Kochi International Business School, Cochin, India. He has also addressed Junior Chamber International (JCI) in India.

After his first visit to Sri Lanka, Dr. Kandampully will be chairing his prestigious sponsored annual international research symposium on “Services Management” in Indonesia.

Dr. Kandampully is represented and managed in Sri Lanka exclusively by MCG Global and Worldwide Promotions. The event manager is Event Studio. For more information on the seminar, please email: [email protected] or call 0779 603794/0777 380 327.