SCICOM Berhad Malaysia in JV with Abans, signs contract with Seylan Bank
Saturday, 18 January 2014 00:00
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Seylan Bank Ltd. entered into a contract with SCICOM Lanka Ltd., a joint venture with Abans Group of companies, for the establishment of a contact centre services for the bank at SCICOM Head Office – No. 466, Galle Road, Colombo 3, the third floor of which has been designated for the Seylan Bank Ltd. Contact Centre.
At the auspicious time of 8:35 a.m. the contract was signed by CEO/GM Kapila Ariyaratne and Executive Director Ramanathan Nadarajah on behalf of the bank and GCEO/Executive Director Leo Ariyanayakam and CTO Chandima Hemachandra signing behalf of SCICOM Lanka Ltd.
After the usual formalities of declaring open the Seylan Bank Ltd. Contact Centre and lighting of the traditional oil lamp by the dignitaries present, the GM/CEO of Seylan Bank Ltd. Kapila Ariyaratne addressed the gathering and the Contact Centre staff.
SCICOM Lanka Ltd. is affiliated to SCICOM (MSC) Berhad of Malaysia, a PLC quoted company on the main board of the KL Stock Exchange and has operations in Malaysia, Indonesia and Sri Lanka. They recently completed the construction of a state-of-the-art 300-seat facility in Colombo. SCICOM specialises in the provision of customer contact management, educational services, all back end processes and associated fulfilment.
The Sri Lankan facility is primarily to support premier Sri Lankan companies in all local languages and provide a differentiated customer care experience to their customers. These services are deemed to create competitive advantage for a discerning client base on SCICOM Total Quality Management focus.
All staff in the centre have been trained and are fully equipped to address every customer query and concern. The staff undergo regular assessment and periodic retraining in order to provide the best possible care and assistance to customers. The centre aims to provide every customer with a quality interaction and ensure that constructive feedback is provided to employees and to the company so that future problems and errors could be avoided or immediately rectified.
