Trilingual terms and conditions mandatory for guarantee cards: CAA Chief

The Consumer Affairs Authority has made it mandatory to include the terms and conditions in guarantee cards in all three languages for consumer durables from 1 January 2017.  This regulation will be implemented under the Extraordinary Gazette Notice 1966/43. 

Consumer Affairs Authority Chairman Hasitha Tillekeratne said the public constantly brings to their attention several issues regarding consumer durables. He said this was largely due to the guarantee cards carrying terms and conditions only in English. 

“After having drawn the attention of Minister of Industry and Commerce Rishard Bathiudeen to this matter, he authorised me to implement the regulation,” he added.  

Tillekeratne said that this could be considered yet another step towards strengthening the consumer’s right to information.

Those requiring further information are requested to contact Samantha Karunarathne on 0771 088 919.