Amana Takaful Insurance’s ISO 9001:2015 Certification reaffirmed, underscoring commitment to exceptional service standards

From left: Amana Takaful Operations and Relationship Management AGM Shaheer Rasooldeen, Amana Takaful Life CEO Gehan Rajapakse, Amana Takaful Insurance CEO Shehan Feisal, DNV GL Sri Lanka and Maldives Resource and Delivery Manager Rohitha Wickramasinghe, and Lead auditor Ujith De Silva 

Amana Takaful Insurance (ATI), Sri Lanka’s fastest-growing insurance provider, has once again proven its dedication to delivering superior quality of service by having its ISO 9001:2015 certification successfully reaffirmed, subsequent to a comprehensive independent assessment and audit. This prestigious certification is awarded to companies that meet the highest quality management standards set by the International Standards Organisation (ISO).

Following a comprehensive assessment of ATI’s operations for both its General and Life businesses, the independent Accreditation Auditors, Det Norske Veritas (DNV - GL, Norway), decided to reaffirm its ISO 9001:2015 certification. This reaffirmation serves to highlight ATI’s unwavering commitment to its underwriting processes, ensuring the efficient issuance and dispatching of policies, and expediting the settlement of claims. Amana Takaful General Insurance Chairman Zulficar Ghouse, expressed his satisfaction saying, “We are extremely proud to have had our ISO certification reaffirmed, for both our General and Family Takaful businesses.

This achievement demonstrates our continuous efforts towards maintaining operational excellence and delivering the highest standards of service to our valued customers. We remain committed to upholding the principles and best practices outlined by ISO, as we strive to meet and exceed customer expectations in every interaction.”

The ISO 9001:2015 certification is a globally recognised achievement that highlights Amana Takaful Insurance’s commitment to quality management, efficient processes and customer satisfaction. Adhering to these rigorous international standards, ATI aims to consistently provide an unmatched quality of service and customer experience, further demonstrating its position as a trusted player and emerging leader in Sri Lanka’s insurance sector.