Ask from Amanda: Union Assurance launches first ever insurance chatbot in Sri Lanka

Union Assurance, with its preeminent services which have continued for more than three decades, has always focused its efforts on delivering the best, customised insurance solutions to the communities in which they operate, powered by innovation and integrated with the best technology. 

Amanda – Your Personal Chat Bot Consultant

Driving its digital-first initiatives, UA launched the first ever Facebook messenger-based artificial intelligence insurance assistant – ‘Ask from Amanda’ to provide collaborative services to interested audiences.

The key objective of launching a project of this calibre is to craft and embed the services provided by an insurance assistant into a mostly used, emerging chat platform provided by a Facebook - Messenger App within a digital environment leveraging on the human-like nature to introduce a new level of user experience. 

Amanda, a comprehensive artificial insurance assistant, will provide customers with services extended across three verticals. This has the ability to perform product recommendations and to suggest the best life insurance solutions for each individual by thoroughly analysing their actual requirements. 

This feature will provide the ease of selecting the best life insurance solution in a matter of seconds. 

With a clear vision of upgrading the existing customer experience, Amanda provides the most anticipated features for Claims Intimation and policy services. 

The Claims Intimation feature enables the customers to submit claims more conveniently and to receive notification about the submitted claims along the process cycle. The policy service feature will enable customers to easily check on their policy details without using any other app or customer portal, providing ease of use within the chat app that they will be using on a daily basis. 

UA strongly believes that this would be an impressive leap towards bringing better customer engagement and experience which was launched right after the introduction of the QR-enabled Live Policy Books which was a unique initiative to address one of the most pressing issues in the insurance industry i.e. technical jargon in insurance policy contracts.

To try out the smart features of the first ever insurance chatbot, follow the link: www.facebook.com/AskFromAmanda/.