CDS launches dedicated hotline

Wednesday, 1 January 2025 00:04 - - {{hitsCtrl.values.hits}}

The Central Depository Systems (CDS), a subsidiary of the Colombo Stock Exchange (CSE), has announced the launch of its dedicated hotline 011 2356 444, effective from the first week of January 2025.

This new initiative is designed to provide stakeholders, including investors and corporate clients, with direct access to CDS for improved query resolution and support.

The hotline will operate from 8:30 a.m. to 5 p.m. Monday to Friday, and aims to enhance efficiency by enabling quicker query resolution and ensuring every request is trackable. Callers will receive a ticket number for their inquiries, which they can use for follow-ups and reference, ensuring transparency and convenience.

This latest offering underscores CDS’s commitment to providing superior service and addressing the needs of its stakeholders. By streamlining the query management process, the hotline represents a significant step in improving communication and operational efficiency.

Central Depository Systems Head Nadeera Athukorala said: “The launch of the CDS hotline reflects our ongoing commitment to enhancing service standards and stakeholder engagement. By offering a direct line of communication, we aim to address queries efficiently while maintaining transparency and accountability. This initiative is another milestone in our efforts to align with global best practices and provide an exceptional experience for all stakeholders.”