‘ComBank Digital’ surpasses milestone of 1 m users

• Becomes Sri Lanka’s most-used digital banking platform, with highest market penetration

A pioneer in the digital banking revolution, Commercial Bank of Ceylon has announced that its omni-channel digital banking platform ‘ComBank Digital’ has reached the milestone of one million registered users. 

An integration of all online and mobile banking channels on a single omni-channel platform, ComBank Digital is offered via a responsive web application and three native mobile applications (iOS, Android and Huawei), enabling access across all devices such as desktop PCs, laptop computers, tabs and smart phones.

“We are greatly encouraged by the seamless transition that many of our customers are making to digital banking,” Commercial Bank’s Chief Operating Officer S. Prabagar said. “The Bank has invested substantially to make digital banking secure, comprehensive, reliable and easy to use, and it is pleasing to see technology and innovation promoting inclusivity in a market like Sri Lanka, where familiarity with online and mobile banking is still uneven.”

“We have an exciting roadmap of updates and features planned for the near future, aimed at delivering an even more seamless and personalised banking experience for our Retail, SME and Corporate customers, and thank users for the trust placed in ComBank Digital,” Prabagar added.

Commercial Bank customers enjoy the convenience of self-registration for ComBank Digital, gaining instant access to a banking platform that is secured with industry-level security standards to provide a convenient, swift, and safe digital 24x7 365-day banking experience, wherever they are in the world.

Enhancing user convenience, ComBank Digital features a range of built-in options that allow users to customise their digital banking preferences on their own without the assistance of a bank agent. They can increase the security level of ComBank Digital by enabling biometric login access, device registration for secure login and device management, selection of alerts with One Time Passwords (OTPs) and setting up of alert delivery methods via push notifications.

The Bank said any Commercial Bank account holders that have not already registered with ComBank Digital can still register themselves online for this facility, and enjoy a waiver of the first-year annual fee and joining fee. All they have to do is visit www.combankdigital.com and click on ‘Enrol to ComBank Digital’ and follow the easy five-step process.

ComBank Digital offers services such as checking balances of Current Accounts, Savings Accounts, Investments, Loans and Credit Card accounts and transactional activities such as applying for Fixed Deposits, instant payments to any account across the banking network, share trading settlements and more. ComBank Digital also supports bill payments to nearly 100 entities in nine categories such as Telephone, Electricity, Water, Credit Cards, Insurance, Pay TV, Education, Schools and Rates.

ComBank Digital is a comprehensive solution for customers’ financial needs. They can effect payments to government institutions, apply for personal loans, and apply for loans and overdraft facilities against their eFDs (electronic Fixed Deposits). Commercial Bank has expanded its digital platform to include its overseas operations in Bangladesh and Maldives as well.

Sri Lanka’s first 100% carbon neutral bank, the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and the only Sri Lankan bank to be so listed for 12 years consecutively, Commercial Bank operates a network of 271 branches and 957automated machines in Sri Lanka. Commercial Bank is the largest lender to Sri Lanka’s SME sector and is a leader in digital innovation in the country’s Banking sector. The Bank’s overseas operations encompass Bangladesh, where the Bank operates 20 outlets; Myanmar, where it has a Microfinance company in Nay Pyi Taw; and the Maldives, where the Bank has a fully-fledged Tier I Bank with a majority stake.