Commercial Bank Bangladesh redefines online banking with omni-channel ‘CBC Digital’

Commercial Bank Bangladesh, Commercial Bank of Ceylon’s largest overseas operation, has transformed the online banking experience it offers customers with the launch of ‘CBC Digital’, the Bank’s single omni-channel online banking platform.

Akin to ‘ComBank Digital’ implemented in Sri Lanka in 2020, ‘CBC Digital’ represents a synergy of the Bank’s web and mobile applications to offer a range of digital banking services from basic account inquiries, payments and transfers, bill payment options for business users, multiple payments options via file uploads, group payments, and other functionalities. 

‘CBC Digital’ is operable as a web application and as a mobile application with native apps compatible with iOS, Android, and Huawei mobile devices, and complies with international standards and best practices adopted to provide utmost user security, the Bank said.

The Bank said it will migrate its existing online users to the new platform. Among other advantages, customers can self-register on the app, settle utility bills and Commercial Bank credit card balances, transfer funds between the Bank and other bank accounts, and open fixed deposits and redeem them, all without any paperwork, which will also contribute towards a greener environment. 

Commenting on the launch of this platform, Commercial Bank Managing Director and Group Chief Executive Officer S. Renganathan said: “This is yet another milestone in Commercial Bank’s digital transformation. It enables our customers in Bangladesh to seamlessly access our products and services, in most cases, without the assistance of a bank agent. 

“This user-friendly platform was launched to simplify online banking, improve user convenience and enable customers to manage their finances swiftly and securely, even on the go. With its host of customisable options, we envision that ‘CBC Digital’ will provide a new digital banking experience.” 

‘CBC Digital’ will especially improve card-related functions, including cash advances, bill settlement, and bill payments. Users can also request cash margin loans and overdrafts, download a copy of their account statements in PDF form, personalise and rename accounts, manage functions such as beneficiary registration and template creation, set transaction limits via the platform and benefit from its enhanced alert module by customising login and transaction alerts.

Commercial Bank currently has banking operations in Sri Lanka and Bangladesh and a subsidiary in the Maldives and said it aims to provide a single digital platform to customers across markets, giving them a unified digital banking experience.