DFCC Bank celebrates Customer Service Week

Standing from left: Dialog Axiata Group Chief Customer Service Officer Sandra De Zoysa, John Keells Holdings Enterprise Risk Management and Group Initiatives Head of Sustainability Chief People Officer EVP Isuru Gunesekara, DFCC Bank CEO Thimal Perera, DFCC Bank Senior Vice President Retail Banking and SMEs Aasiri Iddamalgoda and Emirates Airline Head of Passenger Sales in Sri Lanka Devika Ellepola

International Customer Service Week was celebrated this year from 3-7 October 2022, where DFCC Bank unveiled a network-wide series of initiatives to mark the occasion and celebrate service and customer-centricity, which is one of the Bank’s core values. 

The week culminated with the DFCC Bank Customer Service Forum on 7 October 2022. DFCC Bank used Customer Service Week 2022 as an opportunity to further inculcate the ideas and principles of customer-centricity through various activities targeting internal and external customers.

The Bank also used this opportunity to celebrate its star performers and contributors to customer service and delivering exceptional customer experiences.