DFCC Bank clinches top awards at BestWeb.LK 2024

From left: DFCC Bank Digital Banking BA Aaqib Thahir, DFCC Bank Segments, Corporate and Digital Banking Marketing Manager Supushpi Ambawatta, DFCC Bank Digital Marketing Trainee Dinushi Ranathunga, LK Domain Registry CEO/Domain Registrar Prof. Gihan Dias, LK Domain Registry Chairman Dumindra Ratnayaka, Chief Guest Independent Television Network (ITN) Chairman Sudarshana Gunawardana, DFCC Bank Chief Operating Officer Asanga Uduwela, DFCC Bank Vice President/Digital Marketing Head Dinesh Jebamani, DFCC Bank Digital Banking Assistant Vice President Pradeepan Sivalingam, DFCC Bank Digital Banking Senior Banking Assistant Amisha Danansuriya, and DFCC Bank Chief Digital Officer Omar Sahib

DFCC Bank, a leader in digital innovation and customer-centric banking solutions, has emerged victorious at the 14th edition of the BestWeb.LK Awards 2024, conducted by the LK Domain Registry. 

The bank made history by winning the prestigious Gold Award for ‘Best Banking Website’ and the Special Award for ‘Best Mobile User Experience’ in the Banking Category. DFCC Bank was also honoured with the overall Silver Award at the BestWeb.LK Awards 2024, emerging victorious across 22 categories, further cementing its position as one of Sri Lanka’s most digitally-enabled and customer-centric banks.

Discussing the awards and the bank’s digital transformation, DFCC Bank Vice President and Digital Marketing Head Dinesh Jebamani said: “Winning these coveted awards at BestWeb.LK 2024 is a proud achievement for DFCC Bank and builds on our success in previous years at these awards. While rewarding our efforts, these awards also reflect our dedication to delivering unparalleled digital experiences that meet the evolving needs of our customers. As we continue to innovate, we focus on enhancing customer satisfaction and driving digital adoption across all segments.” Receiving these accolades for the first time at the BestWeb.LK Awards 2024 underscores DFCC Bank’s relentless pursuit of excellence in delivering superior digital experiences.

Winning the Gold Award for ‘Best Banking Website’ reflects the Bank’s commitment to creating a modern, user-friendly interface that enhances user engagement and simplifies access to financial services. The Special Award for ‘Best Mobile User Experience’ further recognises its efforts to provide a seamless and mobile-optimised experience for smartphone users, enhancing accessibility.

DFCC Bank’s award-winning website embodies its commitment to supporting financial inclusion via digital enablement. The website offers a range of innovative features designed to improve user experience and utility. These include interactive online and product inquiry forms that allow users – including new customers – to open and manage accounts seamlessly. The website is also fully trilingual, with Sinhala and Tamil available to ensure that users can navigate in their native language, thereby promoting inclusive accessibility for all Sri Lankans. 

This is further complemented by DFCC Bank’s eKYC protocols, allowing for new account openings without ever having to visit a branch, yet with zero compromises on security or due diligence.

Users are also provided with useful financial calculators that guide visitors in making informed decisions. These tools, such as the DFCC Investment Planner Calculator, Income Tax Calculator, Home Loan Calculator, Lease Calculator, Fixed Deposit Calculator, Personal Loan Calculator, and Cash Back Calculator, empower users to plan their finances with confidence. 

Furthermore, the website features easy navigation to product information, informative blogs with social media integration, and tools for comparing credit card products, all of which contribute to a more engaging and educational online experience.

This year’s recognition at the BestWeb.LK Awards 2024 thus reaffirms DFCC Bank’s status as a pioneer in the banking industry, consistently pushing the boundaries of digital banking excellence. With a clear focus on user experience, digital customer onboarding, and inclusive design, DFCC Bank continues to lead the way in providing cutting-edge digital solutions that cater to the diverse needs of its customers, solidifying its reputation as the ‘Bank for Everyone.’