Global Head of Digital for HSBC RBWM visits Sri Lanka

Josh Bottomley, Global Head of Head of Digital, Data and Development, HSBC visited Sri Lanka on 19 and 20 December. The highlight of his visit was the Breakfast Briefing hosted for CEOs, CXOs and HSBC Premier clients, themed ‘Evolving Digital Opportunities’.

The event was conducted in partnership with SLASSCOM, the local body representing the IT/BPO industry, one of fastest growing industries in the country. Josh shared his knowledge and sentiments on key digital trends, how organisations are gearing up to embrace changes and more importantly how a country like Sri Lanka can leverage the digital shift to the country’s advantage. 

His speech was followed by a panel discussion with Nadeesha Senaratne, Country Head of Retail Banking and Wealth Management, HSBC Sri Lanka; moderated by Tharanga Gunasekera, Head of Marketing and Communications, HSBC Sri Lanka. 

Senaratne said: “With the increasing internet and smartphone penetration in Sri Lanka, we want to evolve into a bank that can provide mobile-centred smart banking blended with access to our dedicated customer service teams. Josh’s visit speaks volumes of our commitment to embrace the shifting market dynamics and leverage on digital transformation to deliver a smarter, more satisfying customer experience.”

During his visit, Josh met with the country senior management in Retail Banking and Wealth Management to evaluate the digital strategy for Sri Lanka.  He also met staff at the HSBC Sri Lanka main office in Colombo 1, as well as at the HSBC Global Service Centre in Rajagiriya. 

Josh is responsible for HSBC’s Retail Banking and Wealth Management teams developing online and mobile customer journeys and the use of data and analytics to create ‘intelligent banking’ for HSBC Group is based in HSBC Group Headquarters in Canary Wharf, London. 

He joined HSBC in 2013 as Global Head of Digital and before that was Global Head of Display for Google in California, overseeing a $ 5 b business and the company’s largest non-search revenue engine. He previously spent 12 years in general management roles in publishing, data and business services working as managing director for LexisNexis and managing director of The Financial Times Group. His early career was at Goldman Sachs and McKinsey.