HDFC Bank prioritises customer convenience with cutting-edge website

HDFC Bank of Sri Lanka has re-launched its corporate website recently, designed to offer an enhanced user experience, improved accessibility, and a wealth of new features to better serve the bank’s customers

The new website boasts a fresh, intuitive design with easy navigation. It offers trilingual functionality to accommodate diverse language preferences and a mobile-responsive layout for a seamless experience on any device. Accessibility features such as adjustable font sizes, colour contrasts, and screen reader compatibility ensure inclusivity for all users.

HDFC is dedicated to delivering innovative and accessible financial solutions. Our new website embodies this commitment by providing a modern, user-friendly platform tailored to the diverse needs of our customers. This significant advancement aligns with our mission to empower Sri Lankans and drive the nation’s financial growth through the digital landscape,” stated GM/CEO Nishaman Karunapala.

“As the bank commemorates 40 years of service in the financial sector, the launch of this website symbolises HDFC’s unwavering commitment to delivering exceptional service to our customers. This milestone not only reflects our rich history and achievements but also underscores our dedication to innovation and customer satisfaction. By embracing the digital landscape, we aim to enhance the banking experience for all Sri Lankans, ensuring accessibility, convenience, and excellence in every interaction,” he said.

The website integrates seamlessly with Google Maps, making it easy for users to locate branches. Its 99.99% uptime, hosted on Amazon Web Services (AWS), ensures exceptional reliability and continuous availability. Unique features include a robust content management system (CMS) with advanced approval workflows, a Web Application Firewall (WAF) for enhanced security, and user-friendly enquiry forms designed to capture essential information efficiently. Additionally, the website offers financial calculators and a personalised chatbot to assist users with their banking needs. The website also offers integrated online banking functionality, setting a new standard for user convenience within the Sri Lankan banking landscape.

HDFC Bank is committed to meeting the sustainable financial needs of Sri Lankans while supporting the nation’s broader development goals. The bank provides accessible and affordable financing solutions, empowering individuals and businesses to achieve financial security and realize their dreams. Through a comprehensive suite of products and personalised assistance, HDFC strives to make the path to financial success smoother and more attainable for everyone. The bank fosters strong customer relationships and leverages sustainable practices to address community challenges, contributing significantly to Sri Lanka’s overall prosperity.