HNB Assurance celebrates Customer Service Week with commitment to go above and beyond

Wednesday, 30 October 2024 00:06 - - {{hitsCtrl.values.hits}}

Highlights from the Customer Service Week celebrations at HNB Assurance

HNB Assurance celebrated Customer Service Week 2024 with a series of events that spanned from 7 to 11 October, celebrating the dedication and service of its customer-facing teams.

This year’s theme, Above and Beyond, perfectly captured the essence of HNB Assurance’s commitment to exceeding customer expectations and reinforcing its customer-centric approach.

Throughout the week, the company organised interactive activities, workshops and appreciation events, all aimed at recognising and empowering those who are at the frontlines of servicing policyholders. The celebrations highlighted the pivotal role that the customer experience plays in delivering on HNB Assurance’s promise of protection and care to its valued customers.

HNB Assurance CEO Lasitha Wimalarathne, speaking at the Customer Service launch event, stated: “Customer Service Week is a special time for us to pause and acknowledge the incredible efforts of our team, who embody the spirit of going ‘above and beyond’ every day. At HNB Assurance, we believe in not just providing insurance but in offering a promise which is a commitment to being there for our customers when they need us the most. This week is about celebrating that commitment and recognising the passion and dedication of those who make this happen.”

HNB Assurance’s commitment to customer service goes beyond traditional interactions. With a strong focus on continuous improvement, the company invests heavily in technology, training and innovations to ensure its customer experience team is empowered to handle every need with precision and care.

“At HNB Assurance, we believe we don’t just offer insurance, but an intangible promise to our customers, which requires trust and exceptional service making sure we are there when they need us the most. Having understood this we have invested over Rs. 1 billion to streamline and introduce new systems that allow our customers to seamlessly connect with us, ensuring a smoother and more efficient experience,” added Wimalaratne.

HNB Assurance Chief Marketing and Customer Experience Officer/General Manager Dinesh Yogaratnam, emphasised on the importance of the week, stating: “Customer centricity is no longer a ‘good to have,’ but a must-have in today’s competitive landscape. It’s the driving force behind our ability to deliver exceptional service, building lasting relationships and fulfilling the promises we make to our policyholders. In this regard, our service teams play an essential role in delivering on the promises we make to our policyholders, ensuring that they feel secure and valued. This week is about celebrating them and also empowering them to continue their journey of offering world-class service with a personal touch. My sincere thanks to all our teams for going ‘above and beyond’ making this possible”