HNB General Insurance honoured as Most Customer-Centric Brand

CEO Sithumina Jayasundara

Chief Marketing Officer Dinesh Yogaratnam

HNB General Insurance has been adjudged the “Most Customer-Centric General Insurance Brand in Sri Lanka” by the Global Brads Magazine for its initiatives and efforts to prioritise the needs preferences of its customers and winning their trust by maintaining exceptional service standards.

Throughout the years, HNBGI has strategically blended the use of technology and customer-centric service levels to redefine the general insurance landscape in the country. The introduction of innovative solutions such as the Claimee, an online portal for seamless claims settlements, the revamped online presence with a fully responsive website, making it easier for customers to access information and services, along with the timely upgrade of products that cater to the needs of policyholders like MotorGuard “03 in 01” has earned HNBGI this  recognition.

CEO Sithumina Jayasundara said: “Every aspect of our business at HNB General Insurance has always been centred on our customers. We are extremely proud of being recognised as the ‘Most Customer-Centric General Insurance Brand in Sri Lanka’ by Global Brands Magazine.”

“This accolade is a testament to our continuous efforts to make insurance simpler, more accessible and importantly more responsive to the needs of our policyholders. I would like to congratulate all the teams at HNBGI and express my heartfelt gratitude to our valued policyholders, whose trust has facilitated us in receiving this prestigious recognition.”

Chief Marketing Officer Dinesh Yogaratnam said: “This recognition wouldn’t have been possible without the dedication and hard work of our team, who consistently strive to innovate and provide exceptional customer experiences. Our continuous efforts in upholding positive customer experiences have certainly paved the way for business growth as well as previously received global recognitions like the ‘Best General Bancassurance Provider’ in Sri Lanka, which further highlights our commitment to excellence in serving policyholders. We as an organisation will continue this journey and set new standards for customer-centric insurance solutions in Sri Lanka.”