HNBGI introduces hassle-free digital solution to initiate claims process

Wednesday, 17 May 2023 00:15 - - {{hitsCtrl.values.hits}}

HNBGI CEO Sithumina Jayasundara

HNBGI Chief Technical Officer/General Manager Lasantha De Alwis

Road accidents are an unfortunate reality that is both frustrating and inconvenient. The conventional process of waiting for an assessor, filling out paperwork and dealing with the aftermath of an accident can all be overwhelming. Claimee from HNB General Insurance is a simplified digital solution that will take you just a few minutes to initiate a claim. This solution is powered by DigiEye, a renowned company that enables digital services and solutions to corporates.

“With Claimee, our customers no longer have to worry about the hassle and stress that comes with a road accident,” said HNB General Insurance CEO Sithumina Jayasundara. “By simply making a phone call, our customers can initiate the claim process within minutes.”

Over the years HNB General Insurance has been proactive in embracing technology and providing customers with the best and most convenient solution – especially during moments of stress.

“At HNB General Insurance, we’re committed to providing our customers with the best possible experience and Claimee is just one example of that. We know that accidents can be stressful, which is why we’re excited to offer our customers a tool that makes the claims process as easy and stress-free as possible,” added Jayasundara.

HNBGI Chief Technical Officer/General Manager Lasantha De Alwis said: “Claimee is an important step towards HNB General Insurance’s digital transformation. We have always looked for ways to use technology to make things easier for our customers. Claimee is designed to be simple and user-friendly, making the claims process as easy as possible for HNB General Insurance customers.”

Claimee is now available to all HNB General Insurance customers. Customers are encouraged to take advantage of this new solution – which can be accessed in just a few steps. The mechanism includes calling 0114 883 883 in the event of an accident, the link to the Claimee portal will be shared and the customer can connect with an HNBGI agent, thereafter, the customer can then capture and upload images and videos of the accident and its surroundings. Lastly, confirmation of the settlement offer or instructions on how to obtain a repair quotation will be shared with the customer.