NDB awarded ‘Most Innovative Digital Transformation’, 5 other awards from UK publications

In the recent past, NDB Bank has been rapidly growing its digital footprint, capturing the digital banking landscape faster than any local bank. 

Identifying the bank’s excellence in the digital arena, NDB has been recognised as having the ‘Most Innovative Digital Transformation - Sri Lanka 2021’, felicitated by ‘Cosmopolitan The Daily’, a UK-based publication, at the fourth Annual Cosmopolitan The Daily Business Awards 2021.

Additionally, NDB was also awarded the ‘Best Bank for Project Financing - Sri Lanka 2021’ and ‘Best Investment Bank - Sri Lanka’ for NDBIB by Cosmopolitan.

Meanwhile, the bank’s mobile banking and digital banking platform, NDB NEOS was awarded ‘Most Innovative Digital Banking Platform - Sri Lanka 2021’ by the Global Business Outlook, UK.

As part of its digital transformation roadmap, NDB's NEOS is regularly updated to reflect customer demand for personalisation and ease of use. The launch of NEOS was the forerunner that enabled the bank to launch the NDB NEOS Online Banking platform in April 2020, during the peak of Sri Lanka’s COVID-19 crisis. The NDB NEOS Online Banking has garnered popularity nationwide as a state-of-the-art digital banking platform, with absolute connectivity to all of NDB’s banking services, especially during the lockdown period. 

Adding to the many firsts the bank has achieved in the digital platform is the launch of the latest video KYC (vKYC) based account opening. vKYC, utilising artificial intelligence (AI) technology, enables customers to open NDB accounts from the comfort and safety of their homes, without having to visit a branch. Additionally, the bank also became the first player in the industry to tie up with the Credit Information Bureau (CRIB) in order to create a hassle-free and convenient method in which the bank’s customers can register and request their individual credit reports (iReport) and individual credit score reports (CRIB Score) from wherever they are in Sri Lanka through the NDB NEOS.

Meanwhile, during such a time where minimum contact with others is in the best interests of every individual, NDB introduced NEOS Pay, a QR payment method in which customers can make payments to merchants, pay bills and make a host of other transactions via the same platform. 

The NEOS Phygital Branches, Cash Recycle Machines and Bank2U propositions, together with the NEOS App and Online Banking, make the totality of the NDB digital offering. The bank is also frequently at the forefront of technological changes and is involved in exploring, investing in and developing the digital banking arena, while on the fast track to becoming Sri Lanka’s best digital banking provider.