Nations Trust Bank introduces smart features to its ATM network

NTB Director and Chief Executive Officer Priyantha Talwatte at the launch of the smart features-enabled ATM at the Bank’s Head Office 

Nations Trust Bank, the industry leader in innovation, has introduced revolutionary first-time-ever features in their ATMs AND CRMs (cash deposit and withdrawal machines). This new addition allows customers to save their favourite transaction and to choose the exact denomination of cash notes that they want their withdrawals to be in.

The ‘Favourites’ feature allows users to choose transactions that they frequently engage with, such as withdrawals, bill payments and fund transfers as favourite options, allowing them to save biller, amount and accounts with options to edit favourites as required through the ATM itself, saving time and hassle for the customer. 

Users will also be able to choose the exact bill mix for their needs through the cash dispense module when withdrawing over Rs. 500, receiving the exact denomination of cash notes they chose. 

This will help them avoid the tedious process of getting cash notes changed at retailers, and further reduces unnecessary contact with individuals. The new upgrade also displays the available withdrawal balance allowing customers to monitor the daily withdrawal limit.

Commenting on the latest addition to its customer-centric services, NTB Director and CEO Priyantha Talwatte said: “Nations Trust Bank always believes in providing customers with the best possible experience through each of our product and service offerings. Since our customers frequently engage with our ATM and CRM machines, we were able to identify and facilitate enhanced features that will reduce the time spent at a teller machine and add real-time value to them. We believe that our customers look for a bank that makes banking easy for them and keeps up with the changing needs. All our core activities are conducted with a customer-first approach and all our deployments are crafted around this principle.”