Nations Trust Bank partners Sri Lanka Insurance Corporation

The handing over of plaque to mark the installation of the Smart CRM machine with customised services at the Sri Lanka Insurance Corporation Head Office. From left: SLIC Acting Chief Finance Officer Malaka Bandara, Chief Information Officer Aloka Jayawardena, CEO Chandana L Aluthgama, NTB CEO Priyantha Talwatte, SLIC Chairman Vijitha Herath, NTB Executive Vice President - Corporate Banking Senal Seneviratne and Senior Vice President of Digital Banking and Acquisitions Randil Boteju 

• Initiative to offer unique banking solutions
• Installs Smart CRM machine to provide customised services to facilitate a range of convenient payments

Nations Trust Bank (NTB) recently collaborated with Sri Lanka Insurance Corporation (SLIC) to provide a comprehensive cash management and collection solution with the installation of a ‘Smart ATM’ at the Sri Lanka Insurance Corporation Head Office premises. The comprehensive integration of systems provides features such as real-time account number validation, bill presentation and detailed receipt issuance to payees via Nations Trust Bank’s CRM network island-wide.

As a bank pioneering in customer-centric banking solutions, NTB has also featured a range of banking facilities on this one-of-a-kind CRM machine, including payments for utilities such as water, electricity and phone bills, card payments and even transportation solutions. The CRM prioritises the requirements of SLIC customers, including bringing payment options to the front screen and also allows customers to request cheque books and bank statements, taking away the hassle of lining up in crowded queues and encouraging safer banking practices.

NTB Executive Vice President – Corporate Banking Senal Seneviratne said: “We’re excited to have SLIC, Sri Lanka’s largest insurance provider, on board with us to offer our customers an exceptional yet safe banking experience. After identifying the hassle that customers face when making insurance premium payments, especially during a period where safety measures are a top priority, we came up with this one-stop solution offered through this custom-made CRM. With the bonus features on the machine, anyone in the vicinity can also utilise the CRM to fulfil their various banking needs.”

Senior Vice President - Consumer Sales Randil Boteju said: “We extend best-in-class digitisation for our partners and customers and the digital mechanisms put in place by Nations Trust Bank with our state-of-the-art technology has enabled this partnership with SLIC. Earlier this year, the bank introduced revolutionary first-time-ever features in ATMs and CRMs including a feature that allows customers to choose the exact denomination of cash notes that they want their withdrawals to be in, therefore helping them avoid unnecessary contact when getting cash notes changes at retailers. The collaboration with SLIC extends this facility to a greater audience, and we are delighted to be partnering them on their digital journey.”