Pan Asia Bank enhances customer-centric skills of credit card team in partnership with Mastercard

Participants at the training program

Pan Asia Bank has joined hands with Mastercard to sharpen the skill set of the cards team. 

A full-day workshop was hosted by Mastercard at Hilton Colombo recently to motivate bank staff and to enhance their knowledge on emerging trends, to provide a glimpse of the global landscape in payment card industry and to update them on upcoming operational changes. Pan Asia Bank’s association with Mastercard, one of the largest payment-processing corporation worldwide, enables the bank’s customers to enjoy a range of financial services and offers. 

The workshop was conducted by Mastercard’s South Asia Regional representatives, Sandun Hapugoda, Buddhika Amunugama and Mahesh Weerasooriya.  All department lines of Pan Asia Bank engaged in card business operations participated in the training. Despite the economic challenges, Pan Asia Bank took this bold decision to develop its team and sustain the training sessions, so that the team is future-ready and prepared to face next-level challenges while further enhancing its reputation for providing the industry-best customer service. 

Pan Asia Bank has consistently managed to achieve a growth in credit card earnings in the past year. A large number of merchants carried out promotions for the bank’s customers during the year, which can be attributed to the value they place on the bank’s card base. Seasonal promotions were conducted at selected, popular merchant locations, which saw a surge in the usage of Pan Asia Bank credit cards. Various joint initiatives took place in partnership with Mastercard to enhance service quality standard, offer value additions to customers and to conduct training for staff. 

In 2022, Pan Asia Bank secured the Runner-up Award – Banking sector, and the Merit Award – Corporate Governance category, at the annual National Business Excellence Awards (NBEA), organised by the National Chamber of Commerce of Sri Lanka. It was also selected by LMD as one of the top 15 ‘Most Awarded Entities’ and top ‘Most Respected’ Entities along with many other accolades and recognitions.