Pan Asia Bank provides relief to customers with value-added services amidst COVID-19

Supporting the country’s efforts to fight the COVID-19 pandemic, Pan Asia Bank has deployed a range of value-added services to ensure customers can stay home safe and yet access its banking solutions. 

Responding to the need of the hour, Pan Asia Bank introduced a Mobile ATM vehicle service for the added convenience of customers as well as non-customers. The mobile vehicle will be serving customers across the Colombo district enabling them to withdraw cash as well as to obtain their account details etc.

Moreover, any additional fees that are generally charged when another bank’s ATM is used will be refunded to all Pan Asia Bank ATM cardholders at the end of month during this period.

Also, even during curfew hours, selected Pan Asia Bank branches will remain open from 8.30 – 11 a.m. on weekdays (except for holidays) while in non-curfew areas, the branches are kept open from 9 a.m. to 3 p.m.

All the official health precautions against COVID-19 are being taken by the staff such as wearing masks, gloves, sanitising and frequent disinfection of the common customer areas. The safety and wellbeing of its customers is the foremost priority for the bank and all its activities will be conducted in compliance with guidelines issued by the Government and the health authorities. 

No sooner the country was struck by COVID-19 pandemic, Pan Asia Bank swiftly and proactively took a decision not to recover the loan instalments for three months for Sammana, Swabhimana and Ranaviru loans it had granted as a special relief measure.                                                                                                                                                       

Extending relief to COVID-19 affected SME and Personal Loan borrowers, Pan Asia Bank is inviting eligible borrowers to submit written requests before 30 April. Requests can either be emailed to [email protected] or by contacting your Relationship Manager or the nearest branch. Requests must include loan details, relief requested, contact details and signature of borrower. 

As one of the most popular Credit Cards in the market, Pan Asia Bank is offering a host of relief measures for its cardholders such as waiving of late payment fees until 30 September, extending all payment due date in April till 30 April, reduction of minimum payment to 2.5% effective. Further customer can also enjoy a lower interest rate of 15% applicable for local transactions up to a cumulative value of Rs. 50,000.