People’s Bank International Trade Operations Div. gets ISO 9001:2015 recertification for operational excellence

The certification was received by Deputy General Manager – International Banking A.S.M.V. Kumarasiri, Chief Manager – Trade Services Kamala Subasinghe, Senior Manager – Trade Services Susantha Weerasinghe, along with members of the ISO team from People’s Bank. Representing Sri Lanka Standards Institute were Director General Dr. Siddhika Senarathna, Senior Director L.H. Karaliyadda, and Director of Systems Certification Smanthi Narangoda

People’s Bank is proud to announce that its Trade Services – International Banking Division has been awarded the SLS ISO 9001:2015 accreditation for the third time by the Sri Lanka Standards Institute (SLSI). 

This recognition highlights the bank’s commitment to providing high-quality trade services and ensuring the security and efficiency of its import and export services for its customers. The Trade Services Department of People’s Bank offers a centralised processing mechanism for the country’s largest commercial banking network, with 743 branches and service centres. The bank is equipped with user-friendly systems that make transactions easy and accessible to over 14.5 million customers.

People’s Bank’s Trade Services – International Banking Division was initially accredited by SLSI in 2013 and was re-accredited in 2016 and 2018, after meeting the requirements of the SLS/ISO 9001:2008 and 9001:2015 standards. 

The division was audited once again by SLSI in 2022 and was declared qualified for recertification for the consecutive third time.

The Trade Services Division of People’s Bank is dedicated to providing innovative and high-quality services to its customers. The bank strives to maintain its customer-centric approach and provide timely and responsive services through its competent and experienced staff. The bank also continuously invests in dynamic systems and technology to meet the rapidly changing requirements of its customers.