Sri Lanka Insurance introduces Virtual Claim Assistance for Motor Plus customers

Sri Lanka Insurance Corporation CEO Chandana L. Aluthgama addresses the media on the new launch. Others from left are Motor Insurance Deputy General Manager Sarath Fernando, General Insurance Chief Officer Priyantha Perera, CIO Aloka Jayawardene and Head of Distribution - General Insurance Lalith De Silva - Pic by Lasantha Kumara

Sri Lanka Insurance yesterday launched the ‘Virtual Claim Assistance’ value-added service to its Motor Insurance customers. 

This service is introduced to smoothen the claim process after a motor accident and after a repair is done for the vehicle. The objective of this new service facility is to ensure customer convenience and to improve service quality.

SLIC said amidst demanding daily routines today’s customer looks at convenience and enhanced service experience from their service providers. Efficient processes and quick turnaround time is what a customer will be looking for. Understanding the customers’ frame of mind, SLIC is committed to continuously looking at opportunities to enhance customer experience and convenience through new product developments and service enhancements.

The Virtual Claim Assistance is a digital service that allows customers to have their vehicle inspected after an accident and assessed remotely by a qualified inspector. Customers can easily upload videos of their vehicle to the insurer’s portal or app, and a qualified inspector will assess the damage remotely and provide a detailed report. This eliminates the need for customers to take their vehicle to a physical inspection centre, saving them both time and effort.

The Virtual Claim Assistance service offers customers the flexibility to have their vehicle assessed from anywhere at any time. This means that customers can submit their vehicle details and receive the inspection report even outside traditional working hours, or from remote locations, making the process much more convenient.

The Virtual Claim Assistance service is also valuable for customers who have had their vehicle repaired after an accident. With the after-repair inspection service, customers can upload videos of their repaired vehicle, and a qualified inspector will assess the quality of the repair work remotely. This ensures that the customer’s vehicle has been properly repaired, giving them peace of mind and saving them from the hassle of a physical inspection.

SLIC as one of the largest organisations in the country understands the importance of a business adopting digital strategies whilst remaining sustainable. It is accepted across industries around the world that digitisation of a business is the need of the hour. Therefore, Sri Lanka Insurance continuously invests in digital transformation initiatives to set benchmarks in the industry and to contribute to the overall sustainability strategy of SLIC through long-term cost-saving initiatives.