Union Bank upgrades UBgo mobile app

Tuesday, 27 August 2024 02:00 - - {{hitsCtrl.values.hits}}

Union Bank Digital Banking Vice President

Manisha Fernando

Union Bank has announced the launch of the upgraded UBgo mobile app, marking a significant milestone in the bank’s digital transformation agenda.

This upgrade is a testament to Union Bank’s commitment to transforming lives through customer-centric digital innovations.

The enhanced UBgo app introduces a host of new features designed to offer a more intuitive, secure, and comprehensive banking experience. Users can now enjoy self-activation using either their Union Bank account or Justpay for non-Union Bank accounts, while advanced biometric authentication ensures heightened security. The app also includes functionality to request money from other Union Bank accounts and provides useful tools such as investment and loan calculators. A new locator feature with map navigation makes it easier to find nearby branches and ATMs, and card management capabilities allow for seamless control over credit cards. With 360-degree portfolio management, users can gain a comprehensive view of their financial status, and the new mailbox feature simplifies communication with the bank. Additionally, electronic statements are now available for easy access.

The UBgo app continues to support existing features like fund transfers, bill payments, payee management, QR payments, exchange rates, interest rates, 24/7 customer support, and access to news from BBC and CNN, train schedules, promotions, and ATM/branch locator.

This upgrade is the first phase of Union Bank’s three-phase digital transformation journey: The new upgrade focused on new UI/UX, enhanced biometric security, and customisable features and in the next phases the app will be enabled with digital account opening, improved payment options, and cash tokenisation followed by integrated AI-enhanced digital banking services.

Union Bank Digital Banking Vice President Manisha Fernando said: “With the launch of the upgraded UBgo app, we are taking a significant step forward in our digital transformation journey. Our goal is to provide our customers with a seamless, secure, and innovative banking experience. This upgrade is just the beginning; we are committed to continuously evolving our services to meet and exceed our customers’ expectations.”