Amãna Takaful lays the foundation for world-class service with TASK Training Centre

Thursday, 13 November 2014 00:00 - - {{hitsCtrl.values.hits}}

Amãna Takaful PLC, the only fully-fledged Takaful operator in the country and the flag bearer of the Takaful way of insurance in Sri Lanka, recently opened the state-of-the-art Training Academy of Skills and Knowledge (TASK) centre in Colombo. The centre was ceremoniously inaugurated by Amãna Takaful Chairman Tyeab Akbarally and Amãna Takaful CEO Fazal Ghaffoor in the presence of the company’s senior management and staff.

Official opening of the center TASK was initiated by Amãna Takaful to help develop the companys staff and expand their current knowledge and skill set. As one of the fastest growing insurers, the company remains committed to training its entire team including sales, technical, and other support staff to reach their full potential, so they can continuously deliver a world-class service. Amãna Takaful is dedicated to serving all communities, therefore all training programmes and courses are available in English, Sinhala and Tamil. The centre also provides language training to ensure that all staff members can communicate with customers efficiently and confidently. A variety of programs are available at the centre, including subjects such as product knowledge, language practice, interpersonal skills, customer care, negotiation skills, underwriting and selling skills. The centre also features a state-of-the-art auditorium, library and studio which staff can use to enhance their learning experience. All Amãna Takaful branches are also equipped with training facilities to support the learning that employees receive at the TASK centre. Commenting on the opening of the new TASK centre, Ghaffoor stated: We believe in giving our customers the best quality of service and a well-trained team is integral to achieving this. Amãna Takaful has now expanded its horizons with the opening of TASK to further uplift our staff and enhance their knowledge. The TASK centre includes four highly trained professionals who are trilingual and are fluent in English, Sinhala and Tamil. Now our staff will be better equipped to offer an exceptional service to our diverse client base.” Akbarally commenting on the centre said, “This centre is an indication of the company’s commitment to delivering world-class levels of service. The company believes that our customers will receive better value for money if our team is more knowledgeable and skilful. We are very keen that Amãna Takaful builds a strong reputation for the products we offer and the advice and service that our team provides, plays a crucial role in achieving this. We believe that investing in the development of our people enables us to grow and achieve continued success as a company.” Amãna Takaful has been recognised for its innovation and quality of service for over 15 years. The company has been acknowledged as the fastest growing composite insurer in the country and caters to a vast variety of customers. Recognised recently at the SLIBFI awards, the company received two gold awards for the ‘Best Islamic Finance Entity of the Year’ and for the ‘Product of the Year’ for KruthaGuna, the company’s unique hospitalisation insurance policy for senior citizens over 55 years of age.