Asian Alliance introduces on-line motor assessment reporting to speed up motor claims

Asian Alliance Insurance (AAI) introduced an enhanced process to speed up the Motor Claim settlements via its in-house developed iSYS front end system recently. This system was introduced to the motor assessors at a demonstration held on 22 June. The newest introduction offers “real time” customer service ensuring speedy and accurate claim settlements to AAI’s motor insurance policyholders.

“At the point of a motor accident taking place, the policy holder is required to immediately report the accident to our call centre on 0772 31 55 55.  Once an accident is reported, intimation will be sent to the respective assessor who will be assigned to assist the policy holder within few minutes.  An immediate notification of the claim reference number will be sent to the policy holder via SMS alert,” stated AAI Assistant General Manager – IT Amal Dharmapriya giving an overview of the newly launched facility by the iSYS team.

Further, this implementation enables the motor assessors to submit necessary documentation and photographs of the assessment on line within just few minutes of inspection which cut shorts the time spent previously in sending these details to the company.

“Amidst the prevailing competitive environment in the motor insurance industry in Sri Lanka, quality of service provided to the policy holder is a key factor in building a long-term partnership with policy holders. AAI is confident that this facility will undoubtedly enhance the benefits offered to the policy holder by way of savings on time and money.  Whilst being a partner in progress, AAI builds long term relationships with policy holders through this facility, which is available to them round the clock throughout the year,” stated AAI General Manager Udeni Kiridena (Non Life).

Expressing his views Dharmapriya further stated, “We are continuously striving to make the lives of our Policy Holders easier, and we recognise the need for simplifying the processes of motor insurance claim settlements, thus we tried the easiest manner and succeeded. The motor claims process launched under the flagship brand iSYS enables our underwriting team to arrive at prudent and timely decisions. It also provides a flexible, robust and user friendly system.”

AAI is focused on strengthening the IT infrastructure with the objective of meeting its expanding business needs. The launch of the ICT Development Centre in year 2008 was an initiative to gain competitive advantage in an ever demanding industry where AAI has set high standards in ICT operations to deliver quality real time insurance solutions to its portfolio of policy holders.  Currently, the in-house ICT development laboratory is a frontrunner in the industry.

This step has resulted in an industry first with the development of AAI’s very own front end system ‘iSYS’ by the in house team of IT professionals. ‘iSYS’ has been audited by Ernst & Young.

 They have certified it to be foolproof whilst being in par with international standards. This test was proven when the company introduced the Oracle Financial Suite, to which the home-grown iSYS front end system was seamlessly linked and implemented.