Ceylinco Insurance opens 8th ‘Ceylinco VIP Spot’

Thursday, 10 July 2014 00:00 - - {{hitsCtrl.values.hits}}

Refreshing facilities in Mundalama, Chilaw

Ceylinco Insurance – General added another ‘Ceylinco VIP Spot’ to its network, when it opened the 8th ‘VIP Spot’ in a scenic Mundalama. Located between Chilaw and Puttalam, the latest ‘Ceylinco VIP Spot’ will be of immense benefit to VIP customers, travelling to areas such as Puttlam, Madhu, Mannar, Thalawila, Anuradhapura, Vavuniya and beyond, along the Colombo-Puttalam Road. Travelling long distance is a tiring experience, and a rest spot along the way is always appreciated and welcomed by all travellers. Taking this important point into consideration, Ceylinco Insurance – General came up with the innovative concept of creating exclusive rest spots for their customers, known as ‘Ceylinco VIP Spots’ along Sri Lanka’s major roads, almost 10 years ago.

‘Ceylinco VIP Spots’ are literally oasis of rest for all Ceylinco Insurance – General customers, who travel throughout the country. Located on almost all the major routes throughout the island, the other ‘Ceylinco VIP Spots’ are operational along the main highways in Warakapola, Kuruwita, Induruwa, Gokarella, Kithulgala, Pussellawa and Tangalle. Equipped with hygienic sanitary facilities and comfortable resting areas, ‘Ceylinco VIP Spots’ are considered a favourite rest spot among motorists, who are Ceylinco Insurance – General customers. All customers of Ceylinco Insurance can take a welcome break at these rest spots and obtain relief from fatigue, a fact especially relevant for those who travel long distances with their families. Ample parking space is provided at all locations for the convenience of all Ceylinco Insurance customers. The ‘Ceylinco VIP Spots’ are yet another value added service, amongst a host of other benefits provided to Ceylinco VIP On The Spot customers, said Senaka Rajapakse, Senior Asst. General Manager – Marketing of Ceylinco Insurance – General, adding that the concept combines innovation with a heartfelt customer need. “Our customers form the backbone of our business. We constantly listen to them and strive to learn new things from their changing needs. All ‘Ceylinco VIP Spots’ are open from 7 a.m. to 7 p.m., 365 days of the year, exclusively for the benefit of Ceylinco VIP customers,” he added. According to Rajapakse, customer feedback about the ‘Ceylinco VIP Spots’ has been excellent. Commenting in the ‘guest books’ of the VIP Spots, many have expressed their gratitude to the company for the facility. The very concept of the Ceylinco VIP On The Spot claim settlement process was born out of listening closely to changing customer needs, an idea which went on to create a world first for the company, setting the standard for rest of the Sri Lankan insurance industry to follow. “We have raised the bar in providing outstanding customer services throughout. Our level of customer care and service has enabled us to reach the top in the insurance industry,” Rajapakse went on to say. Having pioneered many unique concepts during the last 25 years of providing exceptional insurance services, Ceylinco Insurance – General continues to maintain an edge in customer-focused innovation. The company operates the largest branch network in the Island, with over 300 branches and sales outlets, enabling them to be closer to the customer than ever before. The concept of the Ceylinco VIP Spot is just one amongst a host of value added services provided to Ceylinco Insurance – General customers, in a continually evolving service paradigm.