‘Ceylinco VIP On the Spot’ expands emergency road side assistance network for customers
Thursday, 24 October 2013 00:00
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When Ceylinco Insurance- General launched Emergency Roadside Assistance as a value added service for their customers in 2005, it was hailed as a ground-breaking service that added a new dimension of innovation to the concept of motor insurance. Today, roadside assistance is not only a much used service, but also one that customers look forward to, when obtaining an insurance policy.
Providing customers stranded on the road with services, such as attending to a flat tire, jumpstarting the vehicle, diagnosing an electrical fault and offering locksmith services absolutely free, has been recognised by customers as not only a value added service, but an service that is greatly appreciated. Due to its growing popularity and considerable increase in the number of policy holders, Ceylinco Insurance confirms taking steps to further strengthen the network.
Combining innovation with a felt customer need has been the hallmark of service at Ceylinco Insurance General; the thinking behind this valuable service was to provide its customers the support they need during an emergency, at no extra cost.
When a distress call from a customer is received at the round-the-clock call centre, the process of responding is activated immediately. The company’s automobile engineer within the area where the customer is stranded is notified and will arrive at the site within 30 minutes to restore the vehicle and or offer other assistance needed to get the vehicle going.
The Ceylinco VIP On the Spot road-side assistance is offered 24 hours a day, 365 days a year, free of charge to all Ceylinco VIP policy holders, irrespective of the location or type of vehicle, and is considered as one of the best such services offered by any insurance company.
As the industry leader, Ceylinco Insurance maintains one of the country’s largest branch networks and a 24-hour call centre that activates roadside assistance and 24-hour On the Spot claim settlement to thousands of customers located throughout the island, free of charge. In addition, ‘Ceylinco VIP Spots’ located on the island’s main highways, give the customers of Ceylinco VIP an opportunity to refresh themselves, while on long distance travel.
