Commercial Bank introduces trilingual mobile application

Commercial Bank of Ceylon PLC has introduced a new mobile banking application to its portfolio of innovative customer-access products.   

The new application, which will be initially available to Commercial Bank accountholders with Dialog, Airtel and Etisalat mobile phone connections, can be accessed through a menu available in English, Sinhala and Tamil.

The new application will enable users to use their mobiles to obtain account balances and mini-statements, make credit card related enquiries, check exchange rates and settle water and electricity bills of the Ceylon Electricity Board (CEB) and Lanka Electric Company (LECO).

In addition, users can also settle telephone and mobile bills of SLT, Dialog, Mobitel, Etisalat, Airtel, Lanka Bell and Suntel networks, top-up their prepaid mobile accounts and transfer funds between their own accounts 24X7 through this application.

“Due to the widespread usage of mobile phones in the country, this is a crucial enhancement of convenience,” Commercial Bank’s Deputy General Manager – Operations Sanath Bandaranayake said.

“Developments in mobile, telephone and internet banking options together with investments in physical infrastructure will further strengthen Commercial Bank’s offering to customers.”  

“The menu for the application being trilingual enables it to benefit a large segment of our customer base,” he said.   

He added that the bank expects to introduce further value additions to the mobile banking facility in the near future. These will include services enabling customers to remit funds, block lost/stolen cards, order bank statements and cheque books, get information on the status of deposited cheques and access Commercial Bank of Ceylon’s ATM/branch locator.

Commercial Bank already offers comprehensive internet banking facilities. These are to be further enhanced soon by offering these facilities via a Wireless Application Protocol (WAP) portal, the Bank said. Its popular Com re-Load facility, introduced in 2009, enables clients to top-up their phones conveniently with a simple SMS 24x7.

For customers who need to visit a bank branch on holidays, the Commercial Bank of Ceylon PLC offers comprehensive holiday banking facilities through its 28 supermarket banking counters and eight 365-day banking centres. The bank also operates an automated teller network of 420 ATM machines, the largest in the country.