Commercial Bank launches advanced e-Banking platform

Banking via the internet has become infinitely more experiential and expedient for customers of the Commercial Bank of Ceylon, following the re-launch of the bank’s e-Banking platform.

The bank recently unveiled an all-new version of its e-Banking service, based on the Microsoft.net framework. Offering exceptionally user-friendly menus and benchmark security and encryption features, the new e-Banking platform puts customers in control and requires less intervention by the bank.

Self registration, a customisable ‘My Profile’ feature that can accommodate a personalised image, self-addition and registration of payment recipients, customisable templates for payments, multiple payments via a single basket, a quick navigation menu that reduces key strokes and customisable viewing of transaction histories are among the exciting new features of the system.

Enhanced security features include two-factor authentication for third party fund transfers, two-layer login, a virtual keypad; personalised security questions, password change and third party fund transfer alerts, and password encryption and verification via an advanced Hardware Security Module (HSM).

“E-Banking continues to grow in significance to customers of Commercial Bank and this quantum leap to a new paradigm in convenience and security reflects the bank’s commitment to customers,” said Palitha Perera, Assistant General Manager Operations of Commercial Bank.

“The new e-Banking platform is on par with that of most leading global banks and reflects our leadership in offering meaningful high technology solutions,” he added.

The e-Banking platform supports bill payments to more than 36 entities in nine categories – telephone, electricity, water, credit cards, insurance, pay TV, schools, rates and other. Investing in treasury bills and effecting payments for share trading transactions is also possible, with self-registration of the users CDS number.

All users of the e-Banking service are provided 24-hour customer support through the bank’s call centre.

“The mobile (WAP) version of Commercial Bank’s re-launched e-Banking service has also been enabled, and can be accessed via https://www.commercialbk.com/monline.  A corporate version, which will include features such as multilevel authorisation, is to be launched by the end of the year,” Perera  said.