Continental Insurance exceeds expectations with ISO Certification

Tuesday, 25 March 2014 00:00 - - {{hitsCtrl.values.hits}}

Continental Insurance can now claim the throne for setting the benchmark in providing customer satisfaction and superior service delivery. Within a relatively short time span of just four years of the company’s incorporation, they now proudly hold the title of being the first insurance company to have achieved the well acclaimed ISO 9001:2008 certification for their Quality Management System within such a short period since commencement of operation.

Continental Insurance Lanka Ltd. (CILL) moves forward with sheer dedication and commitment to continue providing its customers with the best service at all times. With a top of the line Quality Management System now conforming to ISO standards, CILL looks forward to providing their customers an even better, faster, cost-efficient and hassle free service. “The ISO certification has undoubtedly brought about a significant change in our performance,” said CILL’s DGM - Enterprise Risk Management Nadeera Kankanamge. “Customers should know that as an organisation that believes in continuous improvement, not only are we going to let them get the most out of this, we’re also going to strive in taking this further on to even better heights.” According to Kankanamge, aspects of notable accountability and documentation are among the multiple benefits that the company now enjoys in regards to the QMS implementation. Staying thorough with the foundations of ISO, CILL assures that all processes of their business operation(s) have been strategised to minimise room for error, maintaining a consistency of maximising on quality and efficiency. The universal acceptance of the ISO standards has helped enhance the customer confidence that CILL has carefully worked hard to maintain, and now with regards to that, any patron of the company can unquestionably vouch for the company’s dedication to superior quality service. Continental Insurance Lanka Ltd. is a company engaged in General Insurance business in Sri Lanka and is a member of the Distilleries Group of Sri Lanka (DCSL Group). DCSL PLC was recently accredited with a Fitch Rating of AAA (lka) which gives Continental Insurance added strength and security. CILL has become one of the fastest growing insurance companies in Sri Lanka and has been instrumental in providing innovative insurance products to the market. They offer tailor-made insurance products for both personal and business requirements.