hSenid Mobile and Commercial Bank launch ‘Bank with ComBank on Viber’

hSenid Mobile has expanded its footprint in helping revolutionise the banking sector in Sri Lanka by introducing ‘Bank with ComBank on Viber’. This Viber banking facility allows users to access a host of banking services through one of the world’s most popular messaging apps. 

hSenid Mobile has continuously been at the forefront of banking communications technology in Sri Lanka. Earlier this year, hSenid Mobile introduced WhatsApp banking for the first time in Sri Lanka. The further addition of banking with Viber is a testimony to hSenid Mobile’s dedication towards developing Sri Lanka’s banking sector in step with similar developments across the globe.

This timely service is open to anyone who uses Viber. Once the user registers for the facility through the app it and can be activated by simply typing ‘Hi’ and sending it to the bank’s designated Viber number. Users will then receive a menu of services to choose from. It is completely automated, and there are no wait times, or being transferred from one bank agent to another. Users will instantaneously get the information they seek.

‘Bank with ComBank on Viber’ is available to both account holders and non-account holders. Those who have accounts with the bank can avail themselves of a number of facilities; including checking their account balance, viewing transaction history, and requesting cheque books. Those who do not maintain accounts are also able to access fixed deposit and foreign exchange rates. Moreover, anyone can type the word ‘Loan’ and receive an option of selecting between ‘Home Loan, Personal Loan, or Leasing’ and submit their information to the bank. A rep from the bank would call back and follow up on the specific requirement.

hSenid Mobile has taken all necessary steps to ensure confidentiality and safeguard sensitive personal data. All queries pertaining to personal accounts will require authentication via an OTP that will be sent to the mobile number registered with the bank.

“We are extremely proud to be able to complement banking with Viber along with WhatsApp banking at Commercial Bank, which we helped launch earlier this year. By supplementing personal banking requirements through Viber, we are enabling customers to conduct vital banking tasks through a messaging channel that they are already comfortable with. This is also a timely need, with mobile banking fast becoming a mandatory requirement,” said hSenid Mobile CEO Dinesh Saparamadu.

Furthermore, Commercial Bank’s Head of Retail Products and Digital Channels Pradeep Banduwansa explained: “At Commercial Bank, we believe that technology should be an enabler to further individual banking needs, and therefore, to help the customer banking experience become even more personable. By partnering with hSenid Mobile on WhatsApp banking, and now with developing a similar solution for Viber, Commercial Bank is cementing its place within the banking sector in Sri Lanka as a proactive digital leader who understands customer requirements in earnest.”