HSBC Asia Pacific Head upbeat on Lanka’s retail banking and wealth management biz

Anurag Mathur, Head of International Retail Banking and Wealth Management (RBWM) HSBC Asia Pacific, visited Sri Lanka on a three day business visit in September.

During his official visit, Mathur met with senior management of the bank, business partners and staff of HSBC’s Retail Banking and Wealth Management business in Sri Lanka. He also visited HSBC’s Data Processing Centre (HDPL), HSBC’s Contact Centre, Mobile Sales unit as well as a few branches outside Colombo.

As Head of International, Mathur has direct responsibility over eight markets in Asia Pacific, comprising Bangladesh, Brunei, Macau, Mauritius, New Zealand, Philippines, Sri Lanka and Vietnam. He is also an Executive Committee member for Retail Banking and Wealth Management, Asia Pacific.

Having joined the HSBC Group in Hong Kong in 2009, Mr Mathur has held senior roles in product management and strategic planning. He was previously the Regional Head of Business Performance for Retail Banking and Wealth Management, Asia Pacific. Prior to joining HSBC in his career spanning over twenty years, he held several positions in Singapore, Australia, Hong Kong and Malaysia.   

Speaking on his recent visit to Sri Lanka, Mathur stated: “We remain positive about our Retail Banking and Wealth Management business in Sri Lanka. Over the years and past months, we have introduced a number of novel initiatives to power our credit card business and we have been able to build momentum through our global banking propositions HSBC Premier and Advance. As we continue to grow the business in Sri Lanka, we aim to enhance our cards and personal loan solutions in line with our clients’ needs as well as strengthen our digital capabilities as our customers increasingly use technology in their banking transactions.”  

Following his visit, HSBC commenced a series of digital banking clinics to further build and enhance its online banking services at selected branches to help customers make full use of its digital banking platform for their day to day banking needs. HSBC Sri Lanka was recognised for its digital capabilities by winning the Best Consumer Digital Bank Award in Global Finance’s World’s Best Digital Bank awards for 2015 (formerly known as the Best Internet Bank Awards). The Best Internet Bank Award was won by HSBC from 2006- 2013, making this year the ninth year that HSBC has won the prestigious award.