HSBC launches 30 day service pledge for Credit Cards and Lifestyle Loans
Tuesday, 6 May 2014 00:01
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HSBC has announced the launch of its 30-Day service pledge as part of its commitment to fair dealing with customers in line with the ‘Treating Customers Fairly’ principles followed by the HSBC Group.
The ground-breaking campaign valid until 29 August 2014, further enhances the bank’s service to its customers. The new proposition offers customers time to review their financial decisions following the purchase of HSBC credit cards and lifestyle loans with a 30-day cooling off period. Within this time, should there be a change in their needs or financial situation, customers can terminate their contract and request for a refund or waiver of the related fees or charges.
The new offering further reiterates HSBC’s commitment to building sustainable relationships with its customers by delivering products and services that meet their needs.
Nilantha Bastian, Head of Retail Banking and Wealth Management, said: “Innovation and flexibility are two vital aspects of our retail banking business. This has been our pledge to customers throughout our many years of operation. In light of the latest advancement towards making credit cards and personal loans more accessible and user friendly, we are pleased to launch the 30-Day Service Pledge to ensure that the right product is offered to the right customer with the highest level of service.”
In the event a customer wishes to cancel a credit card, (Gold, Platinum or Signature) that is granted during the promotion period, he/she will be refunded the annual fee/joining fee subject to the full outstanding balance being settled. The cancellation request should be received by the bank in writing within 30 calendar days from the credit card activation date and no later than 90 days from the card issuing date.
All personal loans will also be given 30 days for cancelation from the date of the original loan drawdown. Cancellation requests should to be received by the bank within 30 days of drawdown. In the event any parts of the loan proceeds are utilised, interest would be charged from the date of utilisation until the period of settlement.
