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Customers will now be able to report accidents and access policy information via jMOBILE, and there are plans to expand the platform even further to provide customers with more services.
“Janashakthi is a service-oriented organisation. Our main objective is to meet and exceed customer expectations. Customers value convenience, and jMOBILE is our answer to this need, giving customers the ability to do things on the go or even at home with less hassle,” said Assistant General Manager IT, Thilak Vithanage.
jMOBILE includes the Full Option Locator app, which allows Full Option customers to report an accident without having to speak to a customer service agent. Once the customers have downloaded the app from Google Play and installed it on the mobile device, they only have to type the vehicle number and click on the submit button in order to report an accident. This does not even require a data connection.
At that point, the Call Centre agents will get a pop up message on their desktops and then the system will automatically pinpoint the location of the accident on the digital map using GPS technology. They are then able to deploy the nearest assessor to that location, since the assessor’s bikes are also fitted with GPS devices and the movements can be seen on the maps real time.
“At the time of an accident, the customer is often in a panic and needs assistance fast. jMOBILE allows a customer to receive help without having to deal with too many people and lengthy phone calls. In fact, jMOBILE allows the customers and the general public to get roadside assistance from the Full Option Call Centre,” Vithanage said.
With the touch of a button, customers can now also access vital information such as the nearest Janashakthi office, police station, hospital or garage via jMOBILE, using GPS technology.
“This is an extension of the recently launched e-service which introduced an innovative policy inquiry portal, allowing customers to log in and access all their policy-related information; this is an initiative by the company’s Customer Relationship Management division (CRM). This portal provides information relating to premiums, claims history and benefits, and requires customers to register with Janashakthi e-services to receive a username and password. The highly secure system allows for online payments to be made for life policies, motor renewals and selected non-motor policies as well.” said Nilupul Chandrasena, Head of Research & CRM of Janashakthi Insurance PLC.
Customers are now also able to access vital policy information via jMOBILE, and are able to make policy inquiries, check premium due dates and even make premium payments through their mobile phone.
Janashakthi has consistently been a first mover when it comes to breaking new ground in the ICT sector. This year, the company won a merit award at the National Best Quality ICT Awards (NBQSA) for their Janashakthi Geographic Information System (jGIS) which was developed in-house by their Software Development team.
