Janashakthi pioneers convenient real time claims settlement with Sampath Bank

Thursday, 28 August 2014 00:00 - - {{hitsCtrl.values.hits}}

Janashakthi Insurance has raised the bar in claim payments convenience to new heights as they offer Full Option Motor claims customers a revolutionary simple mobile cash option powered by Sampath Bank Corporate Payment Solutions, whereby customers can walk in to any Sampath Bank ATM, with a network of over 300 ATMs island-wide and receive a claim payment immediately.

From left: Sampath Bank Executive Director/Group CFO Ranjith Samaranayake, Sampath Bank Managing Director Aravinda Perera, Janashakthi Insurance Director Ramesh Schaffter, Janashakthi Insurance Director/CEO Jude Fernando and Janashakthi Insurance General Manager, General Insurance Shani Ranasinghe

“There are no queues, and no cheques. Just a walk to the nearest Sampath Bank ATM, a click-in Mobile Cash option, and all Full Option customers will get their claim payment,” said S. Thananchayan, Senior Assistant General Manager, Full Option of Janashakthi Insurance PLC. “Not only will this allow for swift service, it also eliminates the need to own a bank account to withdraw claim payments. Most of the customers do not have Current Accounts and this unique method facilitates withdrawal without an account. Modern businesses have to move with the times,” added Thananchayan. The tie-up will also significantly cut paperwork and improve efficiency, with less cheques being prepared and posted. In addition, customers will no longer have to collect and make their payments during bank opening hours, but at their own convenience. “Convenient speed and a lack of red tape and paper work give customers a strong reason to believe and love the Janashakthi brand, as it differentiates itself by going the extra mile in terms of customer service. Janashakthi has always been a market leader in terms of innovation and new product offerings, so this is a dream tie-up with Sampath Bank Corporate Payment Solutions. This measure will also increase our own efficiency and productivity- with the end result being that more claims are processed much faster,” said Kaushala Amarasekara, Senior Brand Manager – Motor at Janashakthi Insurance. Customers will be notified that their claim payment is ready for collection via SMS. Sampath Bank ATM machine payments are done through a special PIN number which will eliminate the need for an ATM card. If a customer wishes not to use the ATM machine, payments will also be possible via Sampath bank counter where a customer can walk-in directly to the bank and obtain his claim payment. Janashakthi Full Option paid out a staggering Rs. 4.4 billion in claims in 2013 alone, with the Full Option Centre recently celebrating 10 years of service to the motor industry. Their dedicated Rapid Task Settlement Force also works hard to ensure that claims payments are settled within 24 hours of a claim being made.