People’s Bank unveils state-of-the-art CDM/ATM/Kiosks at head office to enhance customer convenience

Accelerating its digitalisation drive, People’s Bank has launched its Self Banking Center with CDM/ATM/Kiosks in seven locations in Colombo to provide the endless comfort of seamless transactions to customers. 

The attractively designed facility will empower customers to conduct most banking functions at the Self Banking Centre without having to enter the branch itself. The launch of the Self Banking Centre closely follows the recent unveiling of the new People’s Bank logo which reflects the forward momentum of the bank towards green banking.

Commenting on this latest offering from People’s Bank, CEO/General Manager N. Vasantha Kumar said: “People’s Bank is in the midst of mobilising revolutionary banking technology to empower the people of the nation and the launch of CDM/ATM/Kiosks in the new Self Banking Centre embodies our dedication to uplifting our citizens to next generation banking technology. Our new logo truly reflects our customer-centric focus and we believe the launch of the new electronic banking technology further meets people’s aspirations to be in line with global trends, thereby reveling in convenience, value addition, reliability and confidence to improve the quality of their daily lives. As a bank of the people, we are pioneers in the sector and are confident of sustaining our leadership in the digital era too. Similar state-of-the-art Self Help Banking Centres have been rolled out to seven locations, with the bold vision to reach the 100 Self Help Banking Centre mark over 2017. People’s Bank has a 16 million account base and an almost 14 million customer base, which portrays how many people’s lives will be enhanced and influenced positively with this latest technology.”   

The touch screen CDM/ATM/Kiosks will be accessible all 24 hours of the day, for 365 days of the year, further enhancing convenience for customers and putting them in control of where, when and how they would like to meet their banking needs. The CDM even enables utility bill payments by cash apart from facilitating cash deposits and balance enquiry. 

The ATM, apart from offering standard features, also offers cardless cash withdrawals and cash advances on credit cards, modified to better suit customer needs. Bill payment is facilitated directly over the account by the CDM, with a real-time update facility for customers as well as the general public, over the new CDM and the Kiosks. Customers even have the availability of creating daily withdrawal group limits upon customer requirements.

Deputy General Manager (Channel Management) M.A. Boniface Silva added: “We are pleased to offer technology enriched banking solutions to our customers. Some of the value added services of the Self Banking Centre offer are one-touch account access and online real-time transactions. Moreover, customers can now enjoy cardless transactions to deposit cash, making it a seamless experience. We have kept security and safety as our foremost priority while offering these services. The CDM machines offer real-time account updates for customers’ peace of mind. This service will also reduce time spent by customers in queuing up at bank counters. ” 

Throwing further light on the initiative, Deputy General Manager (Off-shore Banking and Digitalisation) Ranjith Kodituwakku explained: “Electronic Banking is a global trend and as Sri Lanka’s national bank and a bank of the people, we are proud to spearhead the nation’s digitalisation drive. The Self Banking Centre is a testimonial to our commitment to offer the latest banking trends to the country’s citizens so that they too may remain in step with millions globally who depend on electronic banking and enjoy unlimited convenience. Customers can also enjoy account access with the International People’s Debit Card, which is now accepted at leading merchants locally and internationally, along with access to an ATM network numbering over 3,125 through Lanka Pay and VISA, which pampers our customers.”

The bank has always championed change and this new initiative is yet another industry benchmark it has set in its digitalisation drive. By becoming the Most Digitalized Bank in Sri Lanka, People’s Bank will have the bandwidth to ensure universal access for all, thereby achieving total financial inclusion. The bank has pioneered an array of digital services during 2016 such as Sri Lanka’s first People’s Bank Voice App and the Green Banking YES account. 

Since its inception 55 years ago, People’s Bank has opened its doors to customers across the country from all walks of life, providing them with banking services that meet their unique needs and uplift their lives. People’s Bank currently serves over 16 million customers through 737 branches and its connected network of 3,125 ATMs is linked to the Lanka Pay gateway. 

The bank also continues to play an important role in encouraging various industries, including agriculture, real estate, commercial development, small and medium enterprises and exports, and this in turn has helped support communities across the country. People’s Bank has always been a driver of financial inclusivity and was also the first bank in the country to commence bilingual operations in Sinhala, Tamil and English and thereafter introduced Sri Lanka’s first trilingual chequebook.