Sri Lanka Insurance speeds up medical claim settlements via TAB solutions

Sri Lanka Insurance has extended its TAB solutions to Medical Technical Officers, to speed up and fine-tune the medical claim settlement process, to enhance customer convenience at the time of a claim. The software was developed by the company’s own IT division.

The Technical Officer now has the ability to receive the claim intimation from the call centre via SMS. And on sight filling of claim forms checking policy information and uploading approval documents will be possible through the TAB machine, which would be sent to a claims underwriting officer at the claim authorisation centre real time. The claim will be assessed and authorised immediately and would pass on to the payment section to process the settlement.

This  on time inspection system, which enables the coordinator to immediately share the claim details with the claims processing officers’ located at head office, will no doubt make the claim process a pleasant experience for the customers, with less forms to fill and less places to visit,

Sri Lanka Insurance as always has pioneered the vision of a paperless, efficient and a hassle free claim settlement experience to its customers, which will be the future of claim settlement in the Sri Lankan Insurance Industry.  

Sri Lanka Insurance, the largest government owned composite insurance provider in   Sri Lanka is the first insurance company to have been assigned a global rating for financial stability AA (lka) from Fitch Ratings, London which is an assurance of the company’s long term financial sustainability.  Sri Lanka Insurance is the only insurer who was awarded RAM Ratings AAA for its ‘long term claim paying ability’, which further affirms the corporation’s capacity to meet financial obligations to policyholders.

The Company has also been awarded ISO 9001:2000 certification for correct governing and operational procedures in line with accepted global standards which is further endorsed by the recent international awards the company has claimed which includes World Quality Commitment Gold Award in 2011 in Paris, the Platinum Award 2012 in New York and a World Finance Award in London as the Best Insurer of the Year 2010 in Sri Lanka.