Union Assurance empowers sales staff with laptops, tabs

Thursday, 17 January 2013 00:15 - - {{hitsCtrl.values.hits}}

Union Assurance (UA) recently launched a program to empower further 1,000 sales staff, with laptop devices in an effort to strengthen its distribution efficiency.

The company hopes to present laptops to its complete sales force in the future. Providing convenient insurance solutions for potential as well as existing customers is the company’s focus and improving communications between insurance advisors in the field, customers and the organisation.

By empowering the sales force on the field, the company also hopes to reinforce its promise of transparent insurance solutions.

“The laptops allow secure access to the UA intranet, while allowing our advisors to superior, speedy services with greater transparency. Online customer relationship management systems and email will also keep the sales force up-to-date, with technologically advanced servicing possibilities,” said Sales Force administration and planning Assistant General Manager Niyas.

The laptops will assist all insurance advisers of UA to share information on products and services instantly, track premium payments, obtain information on customer policies. It will also assist the advisors to build and strengthen customer relationships while in the field.

Union Assurance recently introduced the Digital Advisor Toolkit (DAT), a tri-lingual application compatible for both laptops and tablet phones. It was developed to assist the field force of UA who are now able to utilise DAT to propose different insurance solutions and covers to their valued customers.

Advisors are also able to email the PDF version of the quotation to the customer with all required information which includes the plan details, illustrations, Financial Need Analysis (FNA) and the quotation. Union Assurance strives to be on par with the concept of being a ‘great place to work’ and supports this with a company-wide learning culture and collective vision to be the most sought after provider of insurance solutions.

While completing 25 years of unwavering operations, the company is anchored by a team of experienced and dynamic professionals, a strong capital base and reinsurance partnerships with highly rated global re-insurers.

The UA brand is positioned on the promise of ‘trust’ and strives to deliver this promise by being transparent, convenient and respectful when dealing with all stakeholders over the last 25 years.

UA has not only been rewarded and recognised locally but globally for brand excellence and also for best technologies.

They won the Best Insurer Technology award at the Asia Technology award conducted by the Asia Insurance Review. The company also won the Service Brand of the Year Sliver award at the SLIM Brand Excellence and was the only Sri Lankan insurer to be short-listed for Brand Excellence in Banking and Financial Services at the Global Brand Congress held in Mumbai.

UA was recognised for the 5th continuous year at the recently conducted National Business Excellence awards 2012, where the company was awarded runners up in the Insurance sector making it the most awarded insurance company operating in Sri Lanka.