Union Assurance strengthens bancassurance network with 100 tabs
Monday, 2 September 2013 00:00
-
- {{hitsCtrl.values.hits}}
Union Assurance PLC (UA) recently strengthened its bancassurance network by distributing 100 tablet PCs to its staff attached to the Commercial Bank, bancassurance operation.
Commencing a partnership with the bank in 2010, UA has achieved a steady growth in presence with 126 locations and added virtual offices that total the whole operation up to 220 locations. This island wide partnership between UA and Commercial Bank has seen opportunities to offer a wide range of insurance solutions to customers, thereby providing greater protection to Sri Lankan lives and livelihoods.
By empowering bancassurance staff with the latest technology, UA aims to provide access to quotations, monitor leads and policy lapses online and in real time while servicing walk in customers at any Commercial Bank branch quickly and conveniently.
The tabs are able to give an overview of products to the customers, and also close sales while making the entire buying experience of insurance simpler and efficient. UA hopes to continue the project by distributing more tabs to bancassurance staff at other partner banks in the near future.
“The tablet devices will assist UA bancassurance staff to securely log into UA systems wherever they are, allowing quick access to products and services – a convenience that will ultimately benefit the customer. The tabs will also improve the communication between bancassurance staff and UA while improving relationship building with customers in the long run. Customer convenience is a key aspect, coupled with transparent transactions and this is how UA respects its clientele while operating on a platform of Trust,” said Niranjan Nagendra, General Manager – Corporate at Union Assurance.
Union Assurance recently introduced the Digital Advisor Toolkit (DAT), a tri-lingual application compatible for both laptops and tablet phones. It was developed to assist the field force of UA to propose different insurance solutions and covers to their valued customers. At UA, technology has been the catalyst to provide richer customer experience, while increasing productivity and efficiencies while enabling the company to have a footprint in geographies usually untapped. UA consistently benchmarks itself among the best, to be on par with modern digital initiatives to improve the efficiency of the organisation as a whole. UA has also been recognised for these implemented technologies, and awarded the Best Insurer Technology award at the Asia Technology Awards conducted by the Asia Insurance Review in 2012.
UA sustained its growth momentum in both turnover and profits during the first half of 2013, reporting a growth rate of 10% in combined gross written premium and 21% growth in profit after tax compared to the same period of the previous year.
UA was recently recognised as a Great Place to Work via a survey conducted by the Great Place to Work® Institute in partnership with LMD and the Ceylon Chamber of Commerce for its effort supports this with a companywide learning culture and collective vision to be the most sought after provider of insurance solutions. While completing 25 years of unwavering operations, the company is anchored by a team of experienced and dynamic professionals, a strong capital base and reinsurance partnerships with highly rated global reinsurers. The Union Assurance brand is positioned on the promise of ‘trust’ and strives to deliver this promise by being transparent, convenient and respectful when dealing with all stakeholders over the last 25 years.
