People’s Bank maintains digital banking leadership with over 2 m customer registrations

People’s Bank’s 2,000,000th digital banking customer Saranga Madurasinghe with People’s Bank Chairman Sujeewa Rajapakse and CEO/GM Clive Fonseka. Chief Information Officer Dammika Dasa, Deputy General Manager (Channel Management) T.M.W. Chandrakumara, Head of Application Systems S.A. Samarakoon, Chief Digital Officer Mangala Kariyawasam are also in the picture

• Records Sri Lanka’s highest online banking penetration, becoming first bank to cross 2 m customer benchmark 

People’s Bank, a pioneer in the Sri Lankan banking and financial services sector, announced a significant milestone in its journey towards the country’s digital banking supremacy.  As of 31 August 2023, the bank has successfully enabled digital banking services through its internet banking, mobile banking app, and Wallet App for more than 2 million customers, revolutionising their banking experience and providing seamless access to a range of innovative financial solutions.

“In response to the evolving digital landscape in Sri Lanka and the changing expectations of our valued customers, People’s Bank is proud to play a pioneering role in meeting the digitalisation needs of the people while keeping pace with the ever-growing technological advancements. Having reached over 2 million customers our team continues to develop new initiatives aimed at enhancing customer convenience, security, and accessibility. This is why our user-friendly and intuitive online banking platforms and mobile apps enjoy such a high level; of popularity among the users,” People’s Bank Chairman Sujeewa Rajapakse said. 

The bank’s online and mobile banking solutions cater to the needs of both individual and corporate clients. While People’s Wave mobile app, People’s Web Internet banking, and People’s Pay wallet app solution cater to retail customers’ banking requirements, People’s Wyn Mobile banking solution and People’s Web –corporate Internet banking solution cater to corporate customers.

People’s Bank also offers a comprehensive digital account opening facility that includes a bundle of digital features and services to enhance customer experience and convenience. People’s Wiz is a paperless digital account opening solution that allows customers to open a bank account with copies of photographs and KYC documents thus eliminating extensive paperwork. This system allows the People’s Bank’s Digital Agents to visit the customers and open the accounts seamlessly with the help of a tablet. In addition, the People’s Pay Merchant Module simplified the “Lanka QR” registration process, which enables and encourages small businesses to adopt digital payment solutions. 

People’s Bank Chief Executive Officer and General Manager Clive Fonseka said: “The overwhelming response from our customers, with over 2 million registrations within a short time period is a testament to the success of our digital banking strategy. We extend our gratitude to our customers for placing their trust in People’s Bank as their preferred banking partner. As we continue to embrace emerging technologies and strive for excellence, People’s Bank remains committed to creating an innovative and seamless banking experience for all our customers. We look forward to further enhancing our digital services and exploring more ways to cater to our customer’s evolving needs.”

Established under the People’s Bank Act No 29 of 1961, People’s Bank is the country’s second-largest financial services provider with close to Rs. 3.0 trillion in consolidated assets. At present, the Bank has 747 branches and service centres located islandwide and over 14.7 million customers. People’s Bank has 290 SBUs comprised of ATMs, CDMs, and CRMs, allowing customers to bank at their convenience 24/7, 365 days a year.