CEB lights up way for State sector with Balanced Scorecard

Tuesday, 3 May 2011 00:06 - - {{hitsCtrl.values.hits}}

For the first time in the State sector, the Balanced Scorecard System, which thus far was widely used by the private sector, to access the success of their organisations, will be adopted by the Ceylon Electricity Board (CEB).

Power and Energy Minister Patali Champika Ranawaka told the senior management of the CEB that the Balanced Scorecard System would be used to increase efficiency and assist the future operational strategy of the CEB.

“I would like to emphasise that as government owned entities we used to measure and evaluate only financial indicators and this was the primary criteria in gauging the successfulness of our organisations. But, in addition to the financial perspective there are three additional perspectives, namely customers, employee learning and growth and internal business process. As a whole we need to strike a right balance between these four vital elements. This balancing act will be done by the Balanced Scorecard System.”

However, Ranawaka was quick to point out that the CEB is a well-managed organisation when compared to most state owned entities. “I would like to emphasise that we could do a lot better especially related to customer satisfaction, to be more productive, to stream line our internal structure and activities to clearly reflect organisational goals. This will help us to be at the forefront of well managed institutions in our country even above the private sector,” he said adding that the CEB should move away from outdated processors.

He encouraged the CEB management to take the lead in bringing our business and society closer and create a new model of their own.

Looking for the principle of shared value, which involves creating economic value in a way that also creates value for society by addressing its needs and challenges, should become the focal point according to Ranawaka.

“I am positive that Balanced Scorecard if properly implemented will be a strategic planning and management tool which will not only measure our individual performances against the organisational objectives but also will help us to identify what should be done and measured. As professionals we intend to defend the independent professional judgment against the subjective irrational opinion of the ordinary.”