Dhammika Kalapuge continues to chant ‘Service Mantras’

Dhammika Kalapuge’s most popular inspirational and educational program ‘Service Mantras’  will be repeated for the seventh time on 30 March at The Kingsbury, Colombo. All the previous programs were overwhelmingly successful with the participation of nearly 200 service champions per session. The audiences comprised CEOs, senior management staff, heads of training departments, service champions and entrepreneurs who actively participated and commended the program. The programs averaged a plus 90% ‘Net Promoter Score’ in the post training evaluations.

This program was designed taking into consideration long years of exposure Dhammika has both from positions held in corporate sector and from the vast amount of experiences gathered providing training over two decades. During this period Dhammika gained nearly 25,000 hours of experience as a trainer which has given him mastery of this subject matter. His excellent knowledge and passion about the area of ‘Service Quality’, and fluency in both English and Sinhala languages strengthen with his own unique style of delivery has made him a widely accepted trainer in the country.

Many senior managers of corporates who were participants in previous programs have expressed their thoughts saying that, “This is a program that suits staff in service industries at every level as the learnings can be put into action immediately.” Commenting on the program Cool Planet Managing Director Rizwi Thaha said, “I attended the ‘Service Mantras’ program with 13 members of Cool Planet Retail staff. When I joined Cool Planet my top most priority was to inculcate and improve customer service, as today we cannot compete on the product offerings; given that very soon competition can follow us. To differentiate us from others is to provide excellent customer service. Dhammika’s program showed us how to do it. 16 ‘Service Mantras’ covered everything any business should implement and I enjoyed every bit of this program. I strongly recommend every business entity to take advantage of this program and make use of it. Case studies and stories covered in this program are amazing.”

Every participant in the ‘Service Mantras’ programs is presented with a comprehensive work-book and a card which summarises the 16 ‘Service Mantras’ as a quick reckoner. 

Commenting on repeating the program for the seventh time facilitator Dhammika Kalapuge said, “I believe in continuous improvement. I always want to do something better than yesterday, perhaps, I am influenced by the saying of award winning Japanese film director Akirai Kurosawa that, “My best film is going to be the next film.”

Based on my experience as a service recipient, observer and a trainer, in every program, I try to follow a very simple, practical and logical approaches towards educating participants in setting up a great service culture in their organisations taking into consideration the most current scenarios and case studies. I also update myself by taking part both in local and foreign programmes continuously to give more value to my participants.”

The facilitator Dhammika Kalapuge has a reputation for conducting inspirational programs both locally and overseas. By now he has facilitated over 2,500 programs and his services had been sought during the last two decades by over 500 private and public sector institutions.

Dhammika Kalapuge’s programs are arranged by SIPCOM-1 Ltd. – a company focusing on total people development. It is housed at Galadari Hotel and they can be contacted on 2431314 or www.sipcom-1.com or via email [email protected] for any further information.